“We would recommend the Iken case and knowledge management system to any HR team” Thurrock Council HR Team

9th December 2020
by Sara Peake

“Following a robust procurement process, we selected Iken Desktop as our HR case and knowledge management system. We are delighted with the quality of the product and with Iken as a technology partner. All our live cases are managed through Iken which is fully integrated with Microsoft Outlook supporting improved team collaboration and ease of communication.

Alongside the case management capabilities, Iken workflows, reporting and bundling have transformed our way of working. The HR Team is empowered to create consistent processes allowing them to capture more accurate data and produce meaningful reports. This has reduced administration time, allowing the team to focus on their core role of providing HR advice.

We use workflows extensively and have developed them to support a number of processes including disciplinaries, grievances, sickness, performance management and employment tribunals. The bundling feature produces consistent and professional document bundles which can be easily amended.  We also value the different bundle templates available for the different types of work as they allow the team to quickly prepare bundles across a range of HR requirements.

The quality of the Iken support from our account manager, the projects team and support organisation has been excellent. We would recommend the Iken case and knowledge management system to any HR team.”

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