University challenges:
UK Universities are managing a range of challenges from monitoring and supporting student wellbeing, to the ongoing impact of Brexit and consequences for international students, the increasing annual pressure on clearing and working to ensure a fairer admissions process to meeting the needs of students who expect a clear ROI and the complexities of Covid and home schooling.
The role of technology to meet some of the challenges has significantly grown; from enabling tutors to teach remotely, to Student Support teams using technology to track and support students’ wellbeing.
Iken support Universities to manage many of their challenges, for example:
- Centralisation of all cases and knowledge including all history saves time and improves levels of customer satisfaction and engagement
- Easy file searching and viewing technology makes day to day working much quicker and easier
- Improve the quality of email and document management
- University processes are easily embedded with Iken Workflow
To find out more please contact us
“Iken is perfectly designed for complex team structures and working practices – making it well suited to a University environment”
– Loughborough University
