So, you have invested in a new case and knowledge management solution, but is that enough to ensure its successful adoption?
In our experience it requires much more than just technology which is why we provide consultancy, training, and support to our clients throughout their lifetime with us.
Our team work with you to understand your challenges ensuring you get the right product to meet your objectives. Our dedicated and experienced teams support you at each phase, from initial consultation through to getting the project ready, live and fully supported. A clear project management journey so the transition to Iken is timely and stress free.
“The migration process from Iken Desktop to Iken Cloud was very smooth and we experienced no issues or lost data. The quality of communication and support from the Iken Projects team was excellent, with rapid responses to questions.”
–Surrey Heath Borough Council
“Iken professionally achieved the project objectives and exceeded our expectations post implementation with the quality of their support organisation.”
“Iken is the software partner which has supported us through our digital journey over the last 12 years and we are delighted with the product and the quality of service we receive from them. If you are considering a case management solution then we would recommend that you speak to Iken.”
–Greater Manchester Police
“The support that was provided was very user friendly and we always received clear and honest advice.”