Our clients are at the core of everything we do. That means when you buy an Iken product, you’ll be fully supported no matter your location or scale of operation – ensuring you get the most from your investment.
The SDI judges were looking for a demonstration of how our team delivers excellent customer service and to answer the question – does the Iken service desk offer customers a truly inspiring and satisfying experience? Following a rigorous judging process we are delighted that the answer to that question was a resounding YES!
We showed our well-defined customer excellence strategy which considers all aspects of the customer needs and wants; the journey, accessibility, helpfulness, relationships, communication, resolutions and results. The customer excellence strategy is also linked to continual service improvement.
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“We are delighted with the recent upgrades of our Iken Desktop product and the enhanced functionality it affords our legal team. The upgrade and training which we received remotely due to the Covid-19 lockdown were all professionally delivered and we would like to thank the Iken projects team for a great day of product training following the upgrade. The trainer was able to cover a broad range of topics enabling our end users to feel more confident in using Iken. Throughout the training the group were able to engage well, ask questions, share screens and benefit from an interactive training experience which will ensure we continue to maximise our use of Iken.”
– Dyfed Powys Police
“Our team were swiftly able to log onto the session and receive first class training allowing them to effectively use Iken and maintain our project time scales ahead of the new financial year. For those colleagues needing additional support it was great that the Iken trainers could access their screens remotely and give them individual tuition.”
– Walsall Metropolitan Borough Council
