Streamline Case Management and Enhance Collaboration
A secure, collaborative case management portal
Designed for enhanced productivity, security, and client trust, Iken Connect ensures that teams can collaborate efficiently while maintaining full control over data access and compliance.
Real-Time Case Visibility
Keep Clients and Stakeholders Informed
Clients and stakeholders expect updates without needing to chase for information. With Iken Connect, you can provide them with instant, self-service access to case progress—ensuring transparency and reducing unnecessary queries.
Effortless Case Sharing – Grant secure, real-time access to external stakeholders, reducing the need for manual updates.
Real-Time Status Updates – Automatically keep clients informed with case progress updates, eliminating unnecessary check-ins.
Instant Alerts & Notifications – Ensure the right people receive timely updates, keeping teams and clients aligned effortlessly.
Secure & Controlled File Sharing
Seamless Document Sharing for Secure Collaboration
Sharing case documents shouldn't be complicated. Iken Connect ensures that external parties receive the files they need in a secure, controlled manner—without delays or security concerns.
Seamless Document Sharing – Upload, organise, and grant secure access to case files instantly.
Granular Access Control – Define who can view, edit, or download documents, ensuring data security.
Instant Updates & Alerts – Automatically notify stakeholders when documents are available, keeping processes moving smoothly.
Effortless Case Progression
Request Missing Information and Keep Cases on Track
Chasing down missing documents or approvals can slow down case progress. With Iken Connect, you can assign and track information requests efficiently, ensuring cases move forward without delays.
Streamlined Task Assignments – Request missing documents or approvals with clear instructions and tracking
Deadlines & Progress Tracking – Set completion dates, monitor responses, and keep cases moving.
Automated Reminders – Notify clients and stakeholders of pending actions, reducing follow-ups and delays.
Who Uses Iken Connect?
Legal & Internal Case Management Teams – Optimise workflows, automate tracking, and reduce administrative burden with a centralised case management system.
External Case Collaborators – Securely access case documents, track progress in real-time, and streamline communication with legal teams.
Citizens & Public Sector Users – Easily submit documents, track case updates, and navigate legal processes through a user-friendly self-service portal.
System Integrators & IT Teams – Extend case management capabilities with API-driven integrations, ensuring seamless interoperability with existing systems.
Future Enhancements & Roadmap
Expanding Iken Connect for Greater Efficiency
Iken Connect continues to evolve, introducing new capabilities that enhance automation, collaboration, and integration. Upcoming features will further streamline case management and improve user experience.
Case Instruction Process
Allow clients to submit case details for approval, ensuring cases start with the right information and reducing inefficiencies.
Collaborative Document Editing
Enable seamless SharePoint & Google Drive integrations for real-time document collaboration.
Advanced Workflow Automation
Enhance automation capabilities to reduce repetitive tasks and improve overall case efficiency.