• Case and Knowledge Management Solutions

    Iken’s innovative product portfolio fully developed and supported in the UK incorporates 25 years of expertise across the public and private sector. We empower teams and organisations to manage complex and diverse work more effectively, anytime, anywhere, anyhow.

  • Access Iken Securely From Anywhere

    Iken Cloud case and knowledge management integrates with
    Microsoft 365 and Google Workspace, supporting you to work securely and effectively from anywhere.

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  • Market Leading Case and Knowledge Management Platform

    Iken Desktop is a comprehensive, feature-rich case and knowledge management platform, enabling effectiveness and productivity.

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  • Best Service Desk CX Winners!

    IKEN have won The Service Desk Institute (SDI) 'Best Service Desk Customer Experience Award'! The SDI judges were looking for a demonstration of how our team delivers excellent customer service and to answer the question – does the Iken service desk offer customers a truly inspiring and satisfying experience? Following a rigorous judging process we are delighted that the answer to that question was a resounding YES!

    Read more: Iken award winners

Simplifying Collaborative Working

Iken offers transparency and ease of access, supporting teams to work better together

  • Case & Matter Management

    Manage knowledge centrally

  • Email & Document Management

    Pre-populate documents & emails

  • Time Recording & Analysis

    Manage resources effectively

  • Court Bundling & Document Collation

    Instantly collate documents

  • Management Information

    Generate detailed reports

Our Product

Supporting Efficiency & Productivity

Free up knowledge workers to focus on adding value

Our Clients

  • Durham County Council
  • Greater Manchester Police
  • Southampton City Council
  • Staffordshire County Council
  • Telegraph Media Group
  • "Iken enables us to do more for less. The volumes of work going through the department would not have been possible without Iken"

    Sarita Riley, Southampton City Council

  • "We want to be an excellent legal team and Iken has supercharged our ability to do this"

    Debbie Samson, Staffordshire County Council

  • “I’d absolutely recommend working with Iken to other adult social care commissioning teams – for any kind of service like ours, Iken is the way forward.”

    Laura Gaudion, Isle of Wight Council

  • "The biggest benefit of using Iken is that it has enabled us to work efficiently and effectively as a team, allowing us to build capacity to undertake more income generating work"

    Emma Mason, eastlaw

  • “Iken allows us to provide hard evidence to demonstrate the team’s workload and where resources need to be directed.”

    Damian Boote, Greater Manchester Police

More On Our Clients

Contact us to discuss your requirements

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