SOLUTIONS
THE SOFTWARE
IKEN CONNECT
Secure Collaboration, Connected to Every Case
Bring internal teams and external collaborators together to securely share documents, communicate and work around each case.
Explore Iken Connect
Secure Document Sharing
Case-Connected Communication
Internal & External Collaboration
IKEN CONNECT
Internal Teams
Department Managers
Service Officers
External Advisers
Partner Organisations
SUCCESS STORIES
IKEN FOR YOUR TEAM
One system for many types of casework
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Legal Services
Manage legal matters from initial instruction through to resolution, keeping cases, documents and decisions connected.
Litigation & Claims
Contracts & Agreements
Property & Planning
Legal Advice
Employment Law
Human Resources
Support consistent management of sensitive employee matters, investigations and internal HR processes.
Grievances
Disciplinaries
Workplace Investigations
Employee Relations
Appeals
Complaints Management
Coordinate complaints from initial receipt through investigation, response and resolution.
Customer Complaints
Service Complaints
Escalations
Investigations
Complaint Reviews
Information Governance
Manage information requests, statutory deadlines and compliance processes with clear oversight and accountability.
Freedom of Information
Subject Access Requests
Information Sharing
Data Protection
Information Rights
Housing Services
Keep housing cases, supporting documents and actions organised across teams and service areas.
Housing Disrepair
Tenancy Matters
Possession Proceedings
Housing Complaints
Property Disputes
Governance & Professional Standards
Support the management of complex investigations, regulatory matters and organisational governance processes.
Regulatory Matters
Professional Standards
Internal Investigations
Compliance Reviews
Governance Decisions
FAQs
Frequently Asked Questions
What is Iken case and matter management software?
Iken is configurable case and matter management software designed to help public-sector organisations manage cases, documents, communications and workflows in one connected system. It provides teams with a central record of their work, supporting consistent processes, better visibility and clear accountability from initial instruction or request through to resolution.
What types of cases and matters can Iken manage?
Iken supports a wide range of case and matter types, including legal matters, litigation, contracts, HR grievances, workplace investigations, complaints, housing cases and information governance requests. Its configurable workflows allow organisations to manage different processes and requirements within the same system, while maintaining appropriate access controls and oversight.
Which organisations and teams use Iken?
Iken is used by public-sector organisations, including local authorities, police forces, NHS trusts and universities. It supports teams working across legal services, human resources, complaints management, housing and information governance, helping them manage complex work, coordinate activities and maintain consistent records.
Can Iken be configured around our existing processes?
Yes. Iken provides configurable workflows, case types, fields and processes that can be adapted to how different teams work. Organisations can structure their case management around existing requirements, including review stages, approvals, tasks and notifications, without having to follow a single fixed process.
How does Iken help teams manage documents, emails and communications?
Iken brings case-related documents, emails, correspondence and activities together within the relevant case or matter record. This helps teams find information, maintain a clear history of work and reduce reliance on disconnected files, shared folders and email chains.
How does Iken support collaboration between internal teams and external organisations?
Iken Connect enables internal teams and external collaborators to securely share documents, communicate and coordinate activities around a case or matter. Information remains connected to the relevant record in Iken Cloud, helping organisations collaborate while maintaining appropriate access and permissions.
How does Iken support information security, governance and accountability?
Iken supports secure case management through controlled access to information, permissions and audit trails. These capabilities help organisations manage sensitive records, maintain visibility of case activity and demonstrate accountability across their processes. Access can be managed according to the requirements of different teams and types of work.
Can Iken integrate with Microsoft 365 and our existing systems?
Yes. Iken supports integration with Microsoft 365 and other business systems, helping organisations connect case management with the tools they already use. Integration capabilities can be tailored to organisational requirements, supporting more connected workflows and reducing the need to manage information across separate systems.
Security & Compliance
Secure, reliable Case Management for the
Public Sector
Iken Cloud combines secure information management, controlled access and clear audit trails, helping public-sector organisations protect sensitive case information and maintain accountability.
ISO 27001 Certified
ISO 27001-certified information security management supporting the protection of sensitive case information.
UK Government & Public Sector Approved
Designed to support the security, governance and information management requirements of the public-sector.
Secure Cloud Hosting & Access Controls
UK-based cloud hosting with controlled access, permissions and audit trails to help protect sensitive information.
BOOK A DEMO
See how Iken could work for your team
Discover how Iken can bring your cases, documents and workflows together, helping your team work more efficiently with greater visibility and control.
Short, no-obligation conversation
