BUILT FOR LEGAL SERVICES
Greater control across university legal work
University Legal Services supports complex work across research, employment, procurement, governance and student matters. Iken brings greater structure to that work, helping teams manage competing demands consistently while giving legal leaders clearer oversight of workload, activity and risk.
Matter Management
Manage diverse legal work consistently
Bring different types of legal work into structured matters, with the relevant actions, deadlines and information organised around each one while retaining the flexibility different areas of university legal work require.
Outcome
Greater Control
Configurable Workflows
Build consistency into key processes
Configure workflows around repeatable legal processes, helping guide actions and next steps without forcing contracts, research agreements, employment matters and other work through the same rigid process.
Outcome
Consistent Processes
Governance & Audit
Maintain a clear matter history
Keep a structured history of matters, actions and decisions, supporting clearer accountability and making it easier to understand how work progressed when matters need to be reviewed.
Outcome
Clear Accountability
Workload & Reporting
Turn legal activity into insight
Capture structured information as work progresses, helping Legal Services report on workloads, matter types, trends and activity without having to manually reconstruct management information.
Outcome
Better Oversight
Connected Teams
Coordinate work across the institution
Support matters involving Research, HR, Procurement, Student Services and other university teams, giving colleagues a structured way to contribute while Legal retains control of the matter.
Outcome
Better Coordination
Document & Email Management
Keep matter information connected
Keep documents and emails associated with the relevant legal matter, reducing reliance on disconnected inboxes, folders and manual records and making the information needed to progress work easier to manage.
Outcome
One Record
IKEN CONNECT
Keep Legal Services and university teams connected
University legal matters often depend on documents, decisions and updates from teams across the institution. Iken Connect keeps collaboration secure and connected to the legal matter.
Secure document sharing
Share related documents with the relevant people involved.
Connected communication
Keep messages and updates associated with the matter.
Controlled collaboration
Work with relevant university teams and external stakeholders while maintaining appropriate access to matter information.
Explore Iken Connect
IKEN CONNECT
Research Teams
Procurement
HR & People Teams
Student Services
Academic Departments
“The Iken system, quality of customer engagement and people have been brilliant – I would highly recommend Iken as an intuitive, advanced solution to complex legal case and knowledge management challenges”
AFTER
One connected matter
Documents
Emails
Actions
From fragmented processes to connected legal work
The University of Plymouth Legal team was managing enquiries across spreadsheets, shared documents and Outlook folders. Iken Cloud brought legal matters into one connected system, reducing administration while improving consistency, governance and visibility across Legal Services.
Less Administration
Greater Consistency
Clearer Oversight
“It’s freed up time for us to do the legal work we should be focusing on to best support the institution.”
Samantha Eldridge
Administrator of Legal Services, University of Plymouth
VISIBILITY & ACCOUNTABILITY
IKEN FOR UNIVERSITIES
One system for the breadth of Legal Services
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Contracts & Commercial
Manage the agreements and commercial matters that support university operations, procurement, research and external relationships.
Commercial contracts
Procurement agreements
Supplier agreements
Partnership agreements
Contractual disputes
Research & Innovation
Support the legal work surrounding research activity, academic collaborations, partnerships and the management of intellectual property.
Research agreements
Collaboration agreements
Data sharing agreements
Intellectual property matters
Research partnerships
Employment & Student Matters
Manage sensitive legal work involving university employees, students and the policies and processes surrounding them.
Employment matters
Employment disputes
Student matters
Student appeals
Legal advice and enquiries
Governance & Oversight
Maintain structured legal matters supporting institutional governance, regulatory responsibilities and accountability across the university.
Governance matters
Regulatory compliance
Data protection
Policy and governance advice
Institutional risk matters
FAQs
Frequently Asked Questions
What is legal case management software for universities?
Legal case management software helps university Legal Services teams manage legal matters, documents, emails, actions and related information in a structured system. Iken Cloud is designed for legal case and matter management, helping in-house university teams bring different areas of legal work together while maintaining an organised record of each matter. The University of Plymouth uses Iken Cloud to manage and record its legal work in one connected system.
What types of university legal work can be managed in Iken?
Iken can support a broad range of work handled by university Legal Services teams. This can include commercial contracts, procurement agreements, research and collaboration agreements, intellectual property, employment matters, student matters and appeals, data protection, governance, regulatory compliance and disputes. Different matter types can retain appropriate structures and processes while being managed within the same legal case management environment.
Can Iken support research agreements and university partnerships?
Yes. Iken can be configured to manage research, collaboration and partnership matters alongside other university legal work. Documents, correspondence, actions and key information can be organised around the relevant matter, while configurable workflows can support processes such as reviews and approvals. This gives Legal Services a structured way to manage the legal work surrounding research and partnership activity without treating every matter as the same type of process.
How does Iken help universities with governance and auditability?
Iken creates a structured record of legal matters and the activity associated with them, supporting clearer accountability and auditability. Matter information, documents, correspondence and actions can be retained together, with audit trails providing a history of activity. At the University of Plymouth, consistent matter records, structured templates and folder formats have helped Legal Services strengthen governance and audit readiness.
Can university Legal Services collaborate with other departments through Iken?
Yes. Iken supports collaboration around legal matters involving teams elsewhere in the university. Legal Services frequently works with Research, Procurement, HR, Student Services and academic departments, and Iken Connect can support secure sharing of relevant matter information alongside Iken Cloud. This helps keep documents, updates and communications connected to the legal matter rather than relying solely on separate email chains and disconnected records.
Can Iken be configured around our university's existing legal processes?
Yes. Iken provides configurable workflows and matter structures that can be adapted around different types of legal work and established processes. This allows Legal Services to create greater consistency where a repeatable process is useful without forcing every contract, dispute, research agreement or advisory matter through an identical workflow. The aim is to structure and support the way the team works rather than impose one generic legal process.
How does Iken protect sensitive university legal information?
Iken provides secure matter-based access for sensitive legal information, allowing access to be controlled around the relevant matter. Iken's university product information also identifies encryption, access controls and secure storage as features for protecting legal and research data. This is particularly relevant where Legal Services handles sensitive employment, student, research, governance or dispute-related information.
Can Iken help university legal teams understand workloads and report on their work?
Yes. Iken provides dashboards and reporting that help Legal Services understand matters, workloads and activity across the team. Structured information captured during matter management can be used to identify trends and provide management information without manually reconstructing it afterwards. At Plymouth, dashboards and activity tracking gave the Legal team greater visibility across matters and workloads and helped managers monitor activity and trends.
Does Iken replace our university's existing systems?
Iken does not need to replace every system used across the university. Its role can be to provide the structured legal matter-management environment around work that also involves systems used by Research, HR, Procurement, Governance and other functions. The focus is on keeping the legal matter, its documents, emails, actions and related information connected while supporting collaboration with the wider institution.
Security & Compliance
Secure, Reliable, and Built for Public Sector Compliance
Ensuring data security and regulatory compliance is at the core of Iken Cloud. Our system provides secure case management, audit-ready oversight, and controlled access, giving legal and public sector teams the confidence to operate with assurance.
ISO 27001 Certified
ISO 27001-certified information security management supporting the protection of sensitive legal and organisational information.
UK Government & Public Sector Approved
Designed to meet regulatory and security requirements.
Secure Cloud Hosting & Access Controls
Hosted in UK-based industry-leading data centres for maximum security.
BOOK A DEMO
See how Iken could works for University Legal teams
Explore how Iken can help your team centralise legal work, strengthen governance and gain greater visibility across complex and sensitive matters.
Short, no-obligation conversation
