BUILT FOR NHS LEGAL TEAMS
Greater control across complex legal work
From claims and inquests to legal advice, Iken gives NHS Legal Teams a structured way to manage work, stay ahead of critical actions and maintain oversight. Configurable workflows, reporting and connected matter records support the day-to-day management of legal work and the wider governance and learning expected across the Trust.
Matter Management
Keep complex legal work under control
Manage claims, inquests and legal advice through structured matter records, with the relevant actions, correspondence and information kept together throughout the lifecycle of each case.
Outcome
Greater Control
Inquest Management
Stay ahead of critical
deadlines
Use configurable workflows, tasks and reminders to manage coroner deadlines, evidence requests, witness requirements and other time-sensitive actions throughout the preparation of an inquest.
Outcome
Reduced Risk
Reporting & Oversight
Turn legal activity into
insight
Capture structured information as matters progress, making it easier to report on workloads, matter types, timescales and outcomes through configurable reporting and dashboards.
Outcome
Clear Oversight
Governance & Audit
Maintain a defensible legal record
Keep actions, correspondence, and documents with the relevant matter, creating a clear history of how legal work has been managed and supporting stronger accountability.
Outcome
Clear Accountability
Organisational Learning
Make learning easier to identify
Structure and categorise legal matters so teams can identify patterns and learning from claims and inquests, supporting the wider NHS focus on learning, improvement and triangulation across related areas.
Outcome
Better Learning
Team Coordination
Coordinate everyone around the matter
Give authorised colleagues a shared view of the legal matter while coordinating work involving clinicians, directorates, NHS Resolution, panel solicitors and other stakeholders.
Outcome
Better Coordination
IKEN CONNECT
Keep Legal Teams and Trust colleagues connected
NHS legal matters often depend on information, documents and updates from clinicians and teams across the Trust. Iken Connect keeps collaboration secure and connected to the case.
Secure document sharing
Share matter-related documents with the relevant people.
Connected communication
Keep updates and communications associated with the matter.
Controlled collaboration
Work with relevant internal and external stakeholders while keeping collaboration centred on the matter.
Explore Iken Connect
IKEN CONNECT
Clinicians
Trust Teams
NHS Resolution
Panel Solicitors
External Experts
VISIBILITY & ACCOUNTABILITY
IKEN FOR NHS TRUSTS
One system for the breadth of NHS Legal work
Ready to see Iken in practice?
Short, no-obligation conversation
Claims
Manage claims from initial notification and investigation through to resolution, keeping information, documents and activity connected throughout.
Clinical negligence claims
Employers’ liability claims
Public liability claims
Evidence and allegation review
Panel solicitor coordination
Inquests
Coordinate the legal work required for inquests, with clear oversight of evidence, witnesses, correspondence, actions and critical coroner deadlines.
Coroner referrals
Coroner correspondence
Evidence gathering
Witness statements
Hearing preparation
Legal Advice
Create a structured record of legal advice provided across the Trust, keeping requests, correspondence, documents and resulting actions associated with the matter.
Clinical legal advice
Employment advice
Commercial advice
Contractual advice
Treatment and consent advice
Governance & Reporting
Capture structured information from legal matters to support oversight, reporting and learning across the Trust.
NHS reporting requirements
Trust and board reporting
Matter and outcome reporting
Trend and risk analysis
Organisational learning
FAQs
Frequently Asked Questions
What is legal case management software for NHS Trusts?
Legal case management software gives NHS Trust Legal Teams a structured way to manage claims, inquests, legal advice and other legal matters. Iken brings matter information, documents, correspondence, tasks and activity together within a managed case record, helping Legal Teams maintain oversight of their work and create a clear history of how each matter has been handled.
What types of NHS legal work can be managed in Iken?
Iken can support NHS Trust Legal Teams across claims, inquests and legal advice matters. This can include clinical negligence, employers' liability and public liability claims, coroner referrals and inquest preparation, and legal advice provided across the Trust. Different matter types can have their own workflows, information requirements, documents, tasks and reporting.
How can Iken help NHS Trusts manage inquests?
Iken can provide a structured workflow for managing an inquest from referral through to hearing and outcome. Legal Teams can keep coroner correspondence, evidence, witness statements and hearing documents associated with the matter, while tasks, deadlines and reminders help manage time-sensitive actions. This provides clearer oversight when coordinating clinicians, witnesses and others involved in preparing for an inquest.
How does Iken support governance and auditability for NHS Legal Teams?
Iken maintains a structured record of the information and activity associated with each legal matter. Documents, correspondence, actions and updates can be kept against the relevant record, creating a clear history of how the matter has progressed. This supports accountability, continuity and oversight across claims, inquests and other legal work.
Can NHS Legal Teams collaborate with other teams and stakeholders through Iken?
Iken can support collaboration around legal matters by keeping relevant information and activity associated with the same record. This is useful where Legal Teams need to coordinate work involving clinicians, internal directorates and other stakeholders. Access can be controlled so that authorised users can work with the information relevant to them while the Legal Team maintains oversight of the matter.
Can Iken workflows be configured around our Trust's existing processes?
Yes. Iken workflows can be configured around the processes used by an organisation rather than requiring every Legal Team to follow one standard workflow. Different processes can be created for work such as claims, inquests and legal advice, guiding users through relevant stages, actions and decision points while maintaining a structured matter record.
How does Iken manage sensitive legal information?
Iken supports controlled access to legal matters and information so that access can be managed according to appropriate roles and permissions. This allows NHS Legal Teams to maintain structured matter records while limiting sensitive information to authorised users. Documents, correspondence and activity remain associated with the relevant matter, supporting both information control and accountability.
Can Iken support NHS legal reporting and management oversight?
Yes. Iken captures structured information as legal matters progress, which can be used for configurable reporting and dashboards. This can support Legal Teams in understanding workloads, matter types, timescales and outcomes, as well as providing management information for Trust leadership. Reporting requirements vary between NHS Trusts, so reporting can be configured around the information an organisation needs to capture.
How can Iken support learning from claims and inquests?
Iken can help NHS Trusts capture consistent information about claims, inquests and their outcomes so that patterns and learning are easier to identify. Structured categorisation and reporting can support the wider NHS focus on organisational learning and provide useful legal information for discussions around claims, complaints, PALS and inquests. This can contribute to better triangulation of information across the Trust.
Security & Compliance
Secure, Reliable, and Built for Public Sector Compliance
Ensuring data security and regulatory compliance is at the core of Iken Cloud. Our system provides secure case management, audit-ready oversight, and controlled access, giving legal and public sector teams the confidence to operate with assurance.
ISO 27001 Certified
ISO 27001-certified information security management supporting the protection of sensitive case information.
UK Government & Public Sector Approved
Designed to meet regulatory and security requirements.
Secure Cloud Hosting & Access Controls
Hosted in UK-based industry-leading data centres for maximum security.
BOOK A DEMO
See how Iken could work for your NHS Legal team
Explore how Iken can help your team centralise legal work, strengthen governance and gain greater visibility across complex and sensitive matters.
Short, no-obligation conversation
