BUILT FOR LCOAL GOV LEGAL
Greater control across Local Government Legal work
Iken helps Legal Services manage diverse workloads with greater consistency and control, giving teams the tools to coordinate matters, manage capacity, strengthen governance and demonstrate the contribution of Legal across the authority.
Matter Management
Maintain control across legal matters
Manage work across litigation, planning, employment, governance and other legal disciplines, with configurable matter types helping teams structure different areas while maintaining a consistent matter management.
Outcome
Greater Control
Workload & Resources
Understand workloads and team capacity
Give legal leaders greater visibility of workloads and resource demands, supported by matter information and time recording that help teams understand where work sits and how capacity is being used.
Outcome
Better Resourcing
Governance & Audit
Strengthen governance and defensibility
Maintain structured matter histories, audit trails and controls that help Legal Services demonstrate how work has been handled, support accountability and maintain defensible records in a highly scrutinised council environment.
Outcome
Defensible Decisions
Reporting & Insight
Turn legal activity into insight
Use dashboards and reporting to provide clearer management information on workloads, performance, risk and service delivery, helping Legal Services demonstrate its activity and value to senior leadership.
Outcome
Clear Oversight
Document Management
Keep matter information connected
Keep documents, emails and associated information organised around the relevant matter, reducing reliance on fragmented shared drives and disconnected records and making previous advice and matter information easier to find.
Outcome
One Record
Connected Services
Work effectively across the authority
Support Legal Services as a central council function by keeping authorised colleagues and legal teams connected around the work, helping coordinate information, documents and actions across departments and other participants.
Outcome
Better Coordination
IKEN CONNECT
Keep Legal Services and council teams connected
Legal Services relies on instructions, documents and updates from teams across the authority. Iken Connect keeps collaboration secure and connected to the legal matter.
Secure document sharing
Share case-related documents with the people involved.
Connected communication
Keep updates and communications with the relevant legal matter.
Controlled collaboration
Work with internal teams and external participants while maintaining appropriate access to shared information.
Explore Iken Connect
IKEN CONNECT
Instructing Services
Council Officers
Democratic Services
External Legal Advisers
Barristers
“It takes away the thinking… you don’t have to remember the process, it’s just there…”
“Iken has enabled us to modernise how we manage legal work across the organisation.”
LEGAL SERVICES OVERVIEW
Matters by legal area
From fragmented files to connected Legal Services
BANES Legal Services was managing case files across Microsoft Office without a structured case management system, making it difficult to track matters, retrieve information and manage handovers. Moving to Iken Cloud brought case files and correspondence into a central system, supported workflows and improved reporting, giving the team a more connected and data-informed way to manage legal work.
Connected case management
Smoother handovers
Evidence-led resourcing
“Before Iken, case files were scattered across Microsoft Office with no clear system in place.”
Donna Marks
Head of Legal, BANES Council
VISIBILITY & ACCOUNTABILITY
IKEN FOR LEGAL SERVICES
One system for the breadth of legal work
Ready to see Iken in practice?
Short, no-obligation conversation
Legal Advice & Governance
Manage advisory and governance matters supporting council services, decision-making and the wider responsibilities of Legal Services
General legal advice
Governance advice
Public law matters
Committee advice
Monitoring Officer matters
Litigation & Disputes
Manage contentious work from initial instructions and advice through correspondence, proceedings and eventual resolution.
Civil litigation
Judicial reviews
Contract disputes
Employment tribunals
Claims
Property, Planning & Development
Manage legal matters associated with council property, planning decisions, development and transactions.
Section 106 agreements
Commercial leases
Land acquisitions
Planning enforcement
Property transactions
Commercial, Employment & Regulatory
Support the wider authority across contractual, procurement, employment, safeguarding and regulatory legal matters.
Contracts
Procurement
Employment advice
Safeguarding
Regulatory enforcement
FAQs
Frequently Asked Questions
What is Local Government legal case management software?
Local Government legal case management software helps council Legal Services teams manage legal matters, documents, correspondence, actions, deadlines and related information in a structured system. Iken is designed for case and matter-based work and supports legal teams working across areas such as litigation, property, planning, governance, contracts, procurement, safeguarding, employment and regulatory enforcement.
What types of legal work can councils manage in Iken?
Iken can support the broad range of matters handled by Local Government Legal Services, including litigation and disputes, property transactions, planning matters, contracts and procurement, employment, governance, safeguarding and regulatory work. Different matter types can be configured around the information and processes required for each area, allowing multiple legal disciplines to be managed within the same system.
How does Iken support governance and auditability in council Legal Services?
Iken supports governance by maintaining structured legal matter records, controls and an audit history of activity. This helps Legal Services demonstrate how matters have been handled and supports accountability in an environment where defensible records and clear oversight are important. At the Royal Borough of Greenwich, access controls, audit trails and case-activity tracking are used to support compliance monitoring and accountability.
Can Legal Services collaborate with other council teams using Iken?
Yes. Iken supports Legal Services in working with authorised colleagues and other participants around legal matters, while Iken Connect supports secure collaboration alongside Iken Cloud. This is particularly relevant in Local Government, where central Legal Services teams depend on instructions, documents and updates from services across the authority and may also work with external legal advisers and partners.
Can Iken be configured around our existing legal processes?
Yes. Iken supports configurable matter types and workflows so Legal Services can reflect different areas of work and established processes within the system. Workflows can guide users through relevant stages, actions and decision points rather than imposing one standard process across every legal discipline. North West Leicestershire District Council, for example, uses tailored workflows to support the way its legal team works.
How does Iken help manage sensitive and confidential legal information?
Iken provides controls designed to restrict legal information to authorised users and maintain a record of activity around the matter. This is important for council Legal Services teams handling confidential and sensitive information across different areas of legal work. The Royal Borough of Greenwich case study specifically describes role-based access controls and audit trails being used to control who can view or edit legal files and support accountability.
What reporting can Local Government legal teams get from Iken?
Iken provides dashboards and reporting to help Legal Services understand matters, workloads, performance and resource demands. Structured information captured through day-to-day case management can therefore provide management insight rather than requiring reporting to be assembled manually from disconnected sources. At BANES, reporting on case volumes and lawyer workloads provided evidence that helped the council secure approval for an additional legal post.
Does Iken integrate with Microsoft 365 and other legal tools?
Iken supports integrations used within council legal environments, with customer examples including Microsoft 365 and Outlook. North Lincolnshire Council reports using Microsoft 365 integration as part of its move to Iken Cloud, while the Royal Borough of Greenwich case study describes integration with Outlook and Bundledocs to help keep correspondence, documents and case updates connected.
Can Iken support shared services or Local Government Reorganisation?
Iken can support Legal Services operating across changing council structures, including larger and consolidated legal operations. The market research identifies Local Government Reorganisation and shared services as an important use case for configurable, scalable legal case management. West Northamptonshire Council provides a practical example: legal data from three predecessor councils was consolidated into a single system following the creation of the unitary authority.
Security & Compliance
Secure, Reliable, and Built for Public Sector Compliance
Ensuring data security and regulatory compliance is at the core of Iken Cloud. Our system provides secure case management, audit-ready oversight, and controlled access, giving legal and public sector teams the confidence to operate with assurance.
ISO 27001 Certified
ISO 27001-certified information security management supporting the protection of sensitive case information.
UK Government & Public Sector Approved
Designed to meet regulatory and security requirements.
Secure Cloud Hosting & Access Controls
Hosted in UK-based industry-leading data centres for maximum security.
BOOK A DEMO
See how Iken could work for your Legal team
Explore how Iken can help your team centralise legal work, strengthen governance and gain greater visibility across complex and sensitive matters.
Short, no-obligation conversation
