Warwickshire Police
From Fragmented Files to Full Oversight
Warwickshire Police replaced fragmented systems with secure, structured software—improving productivity, ensuring compliance, and enabling a growing team to deliver consistent, high-quality legal support across the force.
Learn How Warwickshire Police Consolidated Legal Case Management and Strengthened Oversight
Replacing fragmented systems with structured legal case management
Centralised, Searchable File Access
Iken replaced fragmented, paper-based and inbox filing with a structured digital system. Legal documents are now securely stored and easily searchable in one central location, supporting the team’s paperless goals and significantly improving day-to-day productivity.
Compliance with Legal Standards
The team used Iken to align with SRA requirements and work towards Lexcel-equivalent practice. Built-in file reviews, naming conventions, and audit trails created a more consistent, accountable, and compliant approach to managing legal records across all matters.
Scalable Collaboration Across the Legal Team
As the legal team grew, Iken introduced consistent processes and shared access across users. Casework could be viewed and continued by others as needed, reducing risk, improving handover, and ensuring continuity even during colleague absences or leave.
Professionalising Legal Operations in a Growing Team
Before introducing Iken, the legal team at Warwickshire Police managed files using paper records or inconsistent digital practices like email subfolders. While this worked for a small team, the approach wasn’t sustainable as the team grew and demands increased.
Colleagues couldn’t easily access each other’s work, and there was no way to ensure a consistent approach across matters. As the department expanded and became responsible for a broader range of legal work, the need for professional legal case management became urgent.
Iken provided a unified, structured system that brought clarity and control to how legal matters were handled. Users could access the same digital files, apply consistent standards, and work productively without reliance on individual inboxes or physical files.
This helped reduce administrative strain, improve continuity, and create a shared approach that worked for the whole team.
“That was my view: we have to have something professional… to allow for proper reporting, a single standard across all colleagues, and support for going paperless.”
Michael Goucher
Solicitor, Warwickshire Police
Meeting Regulatory and Best Practice Standards
Ensuring Procurement and Security Standards for Police IT
As a police force, Warwickshire Police is bound by strict procurement and IT security rules. Any new software had to meet the requirements of government procurement frameworks and pass internal checks for data security and compliance.
Iken stood out by already meeting the framework criteria and demonstrating its understanding of public sector legal needs. This gave the legal team and procurement colleagues confidence that Iken could be adopted quickly and securely.
Beyond technical compliance, Iken also offered legal-specific features such as case audit trails, structured matter management, and integration with existing ways of working. The system was not only compliant but genuinely fit for purpose. This assurance made the adoption process smoother and built trust in Iken as a long-term partner.
“Procurement rules are extraordinarily rigid, and I’m pleased to say Iken met all those requirements at first glance.”
Michael Goucher
Solicitor, Warwickshire Police
In conclusion
Warwickshire Police’s legal team successfully transitioned from fragmented and inconsistent administrative processes to a purpose-built legal case management system with Iken. As the demands on the legal department increased—both in terms of volume and scrutiny—the need for a centralised, collaborative, and auditable system became essential.
With Iken, the team has gained control over legal documentation, improved access across colleagues, and introduced structured ways of working that align with professional and regulatory standards. Importantly, the system provides the flexibility needed to evolve with the organisation—whether in preparation for Lexcel accreditation, adapting to new areas of legal work, or responding to operational pressures within policing.