BUILT FOR EMPLOYEE RELATIONS
Greater control across complex Employee Relations work
Iken helps HR and Employee Relations teams manage sensitive, process-driven casework with greater consistency and control, while strengthening governance, reducing manual administration and giving HR leaders clearer oversight of activity and risk.
Case Management
Manage complex casework with confidence
Bring grievances, disciplinaries, capability matters and investigations into structured case records, helping teams manage actions, deadlines and progress consistently across different types of Employee Relations work.
Outcome
Greater Control
Process Consistency
Keep cases moving consistently
Configure workflows around your established processes, using tasks, prompts, deadlines and branching logic to guide case owners through the appropriate stages while retaining flexibility when circumstances require a different route.
Outcome
Consistent Processes
Governance & Audit
Build defensibility into every case
Maintain a clear history of actions and decisions with controlled access and audit trails, helping HR teams demonstrate how cases were managed and reconstruct the record when decisions are reviewed or challenged.
Outcome
Defensible Decisions
Sensitive Information
Keep confidential casework controlled
Protect sensitive employee information with role-based permissions and access restrictions at case, user and team level, helping ensure case information is available to the right people without unnecessary exposure.
Outcome
Controlled Access
Reporting & Insight
See what’s happening across ER
Use configurable dashboards and reporting to understand active cases, caseloads, activity and service performance, giving HR leaders clearer oversight and helping identify trends across Employee Relations work.
Outcome
Clear Oversight
Connected Working
Coordinate everyone around the case
Help HR, managers and other authorised stakeholders contribute to casework through controlled access, document sharing, tasks and updates, reducing fragmented communication and making responsibilities easier to track.
Outcome
Better Coordination
IKEN CONNECT
Keep HR teams and case stakeholders connected
Cases often depend on information, documents and updates from managers and other teams across the organisation. Iken Connect keeps collaboration secure and connected to the case.
Secure document sharing
Share case-related documents securely with the people involved.
Connected communication
Keep updates and communications associated with the case.
Controlled collaboration
Work with authorised internal and external participants while maintaining appropriate access.
Explore Iken Connect
IKEN CONNECT
Line Managers
HR Advisers
Legal Teams
Trade Unions
External Advisers
VISIBILITY & ACCOUNTABILITY
IKEN FOR HR & ER CASEWORK
One system for the breadth of HR casework
Ready to see Iken in practice?
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Employee Relations
Manage formal and informal employee relations matters with a clear case history, actions, documentation and outcomes.
Grievances
Disciplinary cases
Workplace disputes
Employee concerns
Formal ER cases
Workplace Investigations
Structure sensitive investigations from initial concern through evidence gathering, meetings, findings and outcome.
Conduct investigations
Workplace complaints
Witness statements
Evidence gathering
Investigation outcomes
Capability & Attendance
Keep actions, reviews, supporting information and decisions connected throughout capability and attendance-related casework.
Capability reviews
Performance concerns
Sickness absence cases
Attendance reviews
Supporting actions
Whistleblowing & Governance
Manage sensitive or higher-risk workforce matters with controlled access and a clear, auditable case record.
Whistleblowing cases
Policy compliance matters
Sensitive disclosures
Governance reviews
Tribunal preparation
FAQs
Frequently Asked Questions
What is HR case management software?
HR case management software helps HR and Employee Relations teams manage complex, case-based work such as grievances, disciplinaries, investigations and capability matters. Iken Cloud brings case information, documents, emails, actions, deadlines and decisions into a structured case record, helping teams manage sensitive Employee Relations work consistently without replacing the organisation’s core HR system.
What types of HR and Employee Relations cases can Iken manage?
Iken can support a range of HR and Employee Relations casework, including grievances, disciplinaries, workplace investigations, capability reviews, workplace disputes, whistleblowing matters and absence-related casework. Different case types can be configured with their own processes and supporting information, allowing teams to manage varied HR casework within the same system.
How does Iken support workplace investigations?
Iken supports workplace investigations by providing a structured case record for the information, actions and decisions generated throughout the investigation. Teams can manage evidence, correspondence, witness statements, documents, tasks and deadlines against the relevant case, while configurable workflows can guide different stages and next actions. This helps maintain a clear history from the initial issue through investigation and outcome.
How does Iken help HR teams maintain an auditable case history?
Iken maintains audit trails across case-related emails and documents and keeps activity associated with the relevant case. HR and Employee Relations teams can retain a clearer history of the information, actions and decisions involved, helping them reconstruct how a case was managed if an outcome is subsequently reviewed or challenged. Access can also be restricted at case, user or team level.
Can HR, managers and other stakeholders collaborate on the same case?
Yes. Iken supports case-based collaboration between authorised internal and external participants while maintaining appropriate access controls. Iken Connect, an optional portal used alongside Iken Cloud, can support secure document sharing, case updates, task assignment and progress tracking. This can help HR teams work with managers and other case participants without relying entirely on separate email chains and manual updates.
Can Iken be configured around our existing HR and Employee Relations processes?
Yes. Iken workflows can be configured around different Employee Relations processes and case types rather than requiring every case to follow one standard route. Teams can use tasks, prompts, document generation and branching logic to reflect different stages and decisions, while tracking progress, status and deadlines. This allows structured processes to be introduced while retaining flexibility for more complex cases.
How does Iken protect sensitive employee and HR case information?
Iken provides role-based security and access restrictions that can be applied at case, user or team level, helping organisations control who can access sensitive casework. Iken Cloud is hosted in Microsoft Azure UK and is certified to ISO/IEC 27001:2022 and Cyber Essentials Plus. Data is encrypted at rest and in transit, and Microsoft Single Sign-On can also be enforced.
What reporting can HR leaders get from Iken?
Iken provides configurable dashboards and reports that give HR leaders visibility across case activity and service performance. This can include active cases, activity analysis, caseload capacity, case volumes and other HR and Employee Relations metrics. Reports can be scheduled for stakeholders, while drill-down views provide further detail to support management oversight and decision-making.
Does Iken integrate with Microsoft 365 and other systems HR teams use?
Yes. Iken Cloud integrates with Microsoft 365, allowing users to file emails and attachments from Outlook, work with Microsoft Office documents, integrate diary and tasks with Outlook Calendar and use SharePoint-based document storage. Iken also supports Google Workspace and integrates with Bundledocs for document bundle creation, with optional integrations with other systems available through APIs.
Does Iken replace our existing HR or HRIS system?
No. Iken is best positioned alongside existing HR systems as a specialist case management environment for complex Employee Relations work and investigations. Core HR systems may already manage employee records, payroll, recruitment and workforce administration; Iken focuses on the case-based work that develops around grievances, disciplinaries, investigations and other sensitive matters requiring structured processes, evidence, actions and auditable decisions.
Security & Compliance
Secure, Reliable, and Built for Public Sector Compliance
Iken Cloud provides secure case management for sensitive HR and Employee Relations work, with controlled access, audit trails and UK-based cloud hosting to support information security and organisational governance.
ISO 27001 Certified
Ensuring a secure, cloud-based management system with robust information security and compliance standards.
UK Government & Public Sector Approved
Designed to meet regulatory and security requirements.
Secure Cloud Hosting & Access Controls
Hosted in UK-based industry-leading data centres for maximum security.
BOOK A DEMO
See how Iken could work for your HR/ER team
Explore how Iken helps HR and Employee Relations teams manage sensitive casework, maintain consistent processes and gain clearer oversight of activity and decisions.
Short, no-obligation conversation
