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Greater Manchester Police

Modernising Legal Services in Policing

GMP’s legal services team revolutionised their legal operations through Iken, cutting paperwork by 95%, supporting flexible working, and improving visibility with powerful case and reporting tools.

> Iken’s interface Screenshot for t cardiff city council case study about modernising legal management
> Iken’s interface Screenshot for t cardiff city council case study about modernising legal management
> Iken’s interface Screenshot for t cardiff city council case study about modernising legal management

Transforming Case Management and Reporting in Policing

Greater Manchester Police (GMP) is the second-largest police force in England. Over 12 years, they have partnered with Iken to digitise and streamline legal operations, enhance productivity, improve reporting, and enable remote working.

95% Paperwork Reduction and Cost Savings

With Iken, GMP transitioned from paper-heavy legal operations to digital case files, reducing paperwork by 95% and saving significantly on printing, storage, and archiving costs.

£250,000 in Cost Recovery through Accurate Time Recording

Using Iken’s time recording tools, GMP was able to log and report case activity accurately, resulting in over £250,000 in recovered costs, a figure that continues to grow.

Flexible, Secure Working Enabled

Iken supported GMP’s transition to remote and hybrid working, offering secure access to legal materials anywhere, crucial for responding to the demands of court appearances and home working during the pandemic.

Court-Ready Bundles with Speed and Accuracy

With Iken’s document bundling functionality, GMP created court bundles quickly and securely, a critical tool when working against the clock in urgent cases.

Advanced Reporting that Demonstrates Value and Demand

Iken’s MI Reporting allowed GMP to track demand, manage team workload, and evidence the growing scale and impact of their legal work, particularly during times of organisational stress.

Turning Insight into Action with Reporting Tools

Legal teams in policing need to demonstrate impact, track workload, and remain accountable to senior oversight, such as the Mayor of Greater Manchester. Iken’s MI Reporting enabled GMP to create detailed capacity and demand reports, track matter types, and support decision-making with evidence. This insight allowed for early issue identification, helped balance workloads, and even supported staff wellbeing by identifying those under pressure during Covid.

In conclusion

Greater Manchester Police’s long-standing collaboration with Iken has enabled a deep and effective digital transformation of their legal services.

By reducing administrative burdens, increasing case visibility, enhancing collaboration, and improving cost recovery, GMP has built a more productive and resilient legal function. With Iken as a trusted software partner, they are not only meeting their operational goals but are also shaping the future of legal management in UK policing.

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041