Greater Manchester Police
Modernising Legal Services in Policing
GMP’s legal services team revolutionised their legal operations through Iken, cutting paperwork by 95%, supporting flexible working, and improving visibility with powerful case and reporting tools.
Transforming Case Management and Reporting in Policing
Greater Manchester Police (GMP) is the second-largest police force in England. Over 12 years, they have partnered with Iken to digitise and streamline legal operations, enhance productivity, improve reporting, and enable remote working.
95% Paperwork Reduction and Cost Savings
With Iken, GMP transitioned from paper-heavy legal operations to digital case files, reducing paperwork by 95% and saving significantly on printing, storage, and archiving costs.
£250,000 in Cost Recovery through Accurate Time Recording
Using Iken’s time recording tools, GMP was able to log and report case activity accurately, resulting in over £250,000 in recovered costs, a figure that continues to grow.
Flexible, Secure Working Enabled
Iken supported GMP’s transition to remote and hybrid working, offering secure access to legal materials anywhere, crucial for responding to the demands of court appearances and home working during the pandemic.
Court-Ready Bundles with Speed and Accuracy
With Iken’s document bundling functionality, GMP created court bundles quickly and securely, a critical tool when working against the clock in urgent cases.
Advanced Reporting that Demonstrates Value and Demand
Iken’s MI Reporting allowed GMP to track demand, manage team workload, and evidence the growing scale and impact of their legal work, particularly during times of organisational stress.
Digitising Legal Operations for Greater Productivity
Before Iken, GMP's Legal Services team relied on paper-based processes. Transitioning to Iken’s centralised case management software allowed them to store and access documentation electronically, bringing major time and cost savings. Beyond the 95% reduction in paperwork, this digital shift reduced dependence on physical storage and increased team productivity. The introduction of workflows and templates standardised documentation and streamlined internal processes, helping the team focus on high-value legal work.
"Now if we receive a letter, we can scan it straight into Iken. There’s no longer a need to print it and keep a paper copy"
Greater Manchester Police
Turning Insight into Action with Reporting Tools
Legal teams in policing need to demonstrate impact, track workload, and remain accountable to senior oversight, such as the Mayor of Greater Manchester. Iken’s MI Reporting enabled GMP to create detailed capacity and demand reports, track matter types, and support decision-making with evidence. This insight allowed for early issue identification, helped balance workloads, and even supported staff wellbeing by identifying those under pressure during Covid.
Enabling Agile and Secure Legal Work
Iken empowered GMP's legal team to work securely and flexibly from any location. Whether returning from court or working from home, legal professionals could access case files, record time, and process emails seamlessly. Additionally, the software’s granular access controls allowed GMP to manage confidentiality across sensitive police casework, a vital feature in law enforcement.
"Iken is the software partner which has supported us through our digital journey over the last 12 years and we are delighted with the product and the quality of service we receive from them. If you are considering a case management solution then we would recommend that you speak to Iken."
Greater Manchester Police
In conclusion
Greater Manchester Police’s long-standing collaboration with Iken has enabled a deep and effective digital transformation of their legal services.
By reducing administrative burdens, increasing case visibility, enhancing collaboration, and improving cost recovery, GMP has built a more productive and resilient legal function. With Iken as a trusted software partner, they are not only meeting their operational goals but are also shaping the future of legal management in UK policing.