Hillingdon Council
A Connected Legal Team for a Hybrid Council
How Hillingdon Council modernised its legal operations with Iken Cloud to support productivity, performance, and joined-up working.
How Hillingdon Council modernised its legal operations with Iken Cloud.
Hillingdon Council’s Success with Iken Cloud
In response to the rise of hybrid working and the need for modern, joined-up working practices, Hillingdon sought a new legal case management system that could meet the demands of today and tomorrow. Moving from a traditional on-premise setup, the Council adopted Iken Cloud, a secure, browser-based legal case management system tailored for in-house public sector legal teams.
Cloud-Based Legal Working That Supports Flexibility
Iken Cloud enabled Hillingdon’s legal team to access their full case management system from any location, whether at home, in the office, or on the move. This supported remote working without compromising productivity or service standards. The software aligned with the Council’s broader IT strategy and gave legal staff the flexibility they needed to stay connected.
Visibility into Legal Workloads and Time
Through dashboards and linked time recording, managers can now see how time is being spent across the team. This visibility has improved planning, allowed for better resource allocation, and made it easier to demonstrate the legal team’s contribution to wider organisational objectives.
Increased User Engagement and Confidence
The move to the cloud was supported by a clear and intuitive interface that made it easy for users to adopt the system and use it consistently. Fee earners are now more confident in recording time, managing documents, and keeping case files up to date, driving higher engagement across the team.
One Place for All Case and Document Information
All matter-related information, including documents, emails, tasks, and correspondence, is stored in one secure location and linked to the case. This centralised view supports better collaboration, strengthens version control, and ensures the legal team always has access to the latest information.
Connecting Legal Teams in a Hybrid Workplace
The shift to hybrid working revealed limitations in Hillingdon’s legacy on-premise setup. Legal staff struggled with accessing up-to-date case files and documents from outside the office. This made collaboration more difficult and introduced risks to consistency. Iken Cloud resolved this with secure, browser-based access to the entire legal case management system. Fee earners, managers, and support staff could now work from any location with full visibility of their matters, time, and tasks.
The consistent experience across devices helped maintain continuity and reduced reliance on manual workarounds or email-based communication. Managers retained oversight even when supervising remote teams. The system helped the Council uphold legal service standards while embracing new ways of working.
“We needed a system that would support remote working and still bring the team together. Iken Cloud gave us that... The fact it’s cloud-based has made a huge difference. We’re not tied to one location anymore.”
Ganga Bala
Planning and Property Legal Services
Improved Performance Monitoring and Legal Case Management Insight
Legal teams in the public sector face increasing pressure to evidence how their time is spent and the value they deliver. At Hillingdon, reporting was once a manual, retrospective task that lacked precision. Iken Cloud transformed this with dashboards and case-linked time recording that offered live insight into legal operations.
Managers can now monitor workloads, identify capacity pressures early, and allocate resources based on accurate, up-to-date data. They are also able to demonstrate how legal time is being invested across different service areas, strengthening reporting to senior leaders. This shift has moved the team from reactive reporting to proactive performance management. It helps the legal service highlight its strategic value across the Council.
“We can now evidence the value we bring, not just through outcomes, but through measurable activity.”
Ganga Bala
Planning and Property Legal Services
Streamlining Day-to-Day Legal Work with Practical, Intuitive Tools
When legal tools are too complex or disjointed, staff avoid them. Before adopting Iken Cloud, time recording and document management were seen as difficult and disconnected from actual casework. Iken’s case-focused design brought everything together so staff could access documents, record time, and manage tasks all in one place.
Preparing documents and sharing case files became quicker and more consistent. Matter-based navigation reduced confusion and duplication. Users no longer had to search across systems to find what they needed. This clarity not only improved productivity but also boosted user confidence and helped new starters onboard more quickly.
The legal team now spends less time navigating systems and more time progressing legal matters and supporting internal clients across the Council.
“It’s very intuitive. That’s really helped with onboarding... You don’t have to jump through menus. Everything you need is on the case.”
Ganga Bala
Planning and Property Legal Services
In conclusion
Hillingdon Council’s successful move to Iken Cloud shows how public sector legal teams can modernise without losing control or visibility. Through cloud-based case management software, the team now collaborates more easily, manages time more productively, and reports on its contribution with clarity and confidence.
With stronger staff engagement, real-time dashboards, and a centralised case and document system, Iken Cloud has not only supported hybrid working. It has helped reshape how legal services are delivered. This is a clear example of how the right legal case management system can empower public sector teams to work better, respond faster, and plan smarter for the future.
“The Cloud product has transformed the way we work and improved our ability to manage performance.”
Ganga Bala
Planning and Property Legal Services