The Iken & Panintelligence Partnership
Empowering Legal Teams with Data
Iken partnered with Panintelligence to embed advanced analytics into its legal case management system, enabling legal teams to access real-time insights, track compliance, and build custom reports—all within a secure, user-friendly environment.
How Iken & Panintelligence delivered real-time insights and enhanced case management.
Iken, a leader in case and knowledge management solutions for public sector and legal teams, recognised the need for a more powerful and flexible reporting system.
Clients required real-time insights, compliance tracking, and performance analytics, but the previous setup was rigid, requiring significant developer input. Instead of building an expensive in-house Business Intelligence (BI) tool, Iken sought an embedded analytics solution that would seamlessly integrate with its case management software, offering security, scalability, and ease of use. Partnering with Panintelligence, Iken successfully transformed how legal teams interact with and manage their data.
Real-Time Compliance & Performance Insights
Legal professionals must manage complex regulatory requirements and performance metrics across multiple cases. With embedded analytics, Iken’s clients can now track caseloads, time recording, and regulatory compliance through fully customisable dashboards. This provides greater transparency, allowing legal teams to monitor trends and identify risks proactively.
Autonomy in Dashboard Management
Previously, legal teams relied on Iken’s development team for new reports, leading to delays. Now, with self-service dashboard customisation, clients can build and modify reports independently, enhancing their ability to extract key insights without external dependencies. This reduces time spent on administrative requests and ensures legal teams have immediate access to the data they need.
Secure Multi-Tenant Data Separation
Data confidentiality is critical in legal case management. Iken implemented ‘Organisations’ functionality, ensuring strict data isolation for legal teams handling sensitive casework. This solution enables clients to securely manage their own reporting environments without risking data crossover, providing assurance that legal data remains protected at all times.
Operational Productivity Gains for Iken
Beyond client benefits, Iken has leveraged embedded analytics internally to streamline reporting across finance, HR, and operations. Consolidating key metrics in one place has reduced manual reporting workloads and improved decision-making across the business. The ability to access real-time data ensures that internal teams can work more productively and focus on strategic initiatives.
Empowering Clients with Data-Driven Decision Making
Solution: By embedding Panintelligence’s analytics capabilities, Iken enabled clients to instantly generate reports and visualise case performance metrics, removing bottlenecks in reporting workflows.
Balancing Security with Client Autonomy
Solution: The implementation of Organisations functionality ensures that each client has complete control over their own data environment, removing risks of unauthorised access while maintaining regulatory compliance.
Driving Internal Productivity & Future Growth
Internally, Iken’s own teams faced reporting challenges that slowed down decision-making and resource allocation. By embedding analytics, Iken streamlined internal performance monitoring across multiple departments, setting the stage for future growth.
Solution: The implementation of Organisations functionality ensures that each client has complete control over their own data environment, removing risks of unauthorised access while maintaining regulatory compliance.
"We needed a solution that fit seamlessly into our ecosystem, and Panintelligence stood out because of their collaborative approach. Unlike massive BI tools that feel impersonal, we got direct access to their team, which made all the difference."
Tanya Corsie
CEO, Iken
In conclusion
Looking ahead, Iken is continuing to expand its analytics capabilities with:
Scheduled reporting automation
Greater client control over data sources
Exploring AI-powered insights for predictive analytics