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The Iken & Panintelligence Partnership 

Empowering Legal Teams with Data

Iken partnered with Panintelligence to embed advanced analytics into its legal case management system, enabling legal teams to access real-time insights, track compliance, and build custom reports—all within a secure, user-friendly environment.

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Read full case study

Read full case study

Iken’s interface Screenshot for Transforming Legal Services with Cloud Case Management
Iken’s interface Screenshot for Transforming Legal Services with Cloud Case Management
Iken’s interface Screenshot for Transforming Legal Services with Cloud Case Management

Case Study

How Iken & Panintelligence delivered real-time insights and enhanced case management.

Iken, a leader in case and knowledge management solutions for public sector and legal teams, recognised the need for a more powerful and flexible reporting system.

Clients required real-time insights, compliance tracking, and performance analytics, but the previous setup was rigid, requiring significant developer input. Instead of building an expensive in-house Business Intelligence (BI) tool, Iken sought an embedded analytics solution that would seamlessly integrate with its case management software, offering security, scalability, and ease of use. Partnering with Panintelligence, Iken successfully transformed how legal teams interact with and manage their data. 

Transforming legal services feature screenshot within Iken's Legal Case Management Software

Iken & Panintelligence

Smarter Legal Insights Through Embedded Analytics

Unlock the Power of Legal Analytics with Iken & Panintelligence

Learn more

Transforming legal services feature screenshot within Iken's Legal Case Management Software

Iken & Panintelligence

Smarter Legal Insights Through Embedded Analytics

Unlock the Power of Legal Analytics with Iken & Panintelligence

Learn more

Transforming legal services feature screenshot within Iken's Legal Case Management Software

Iken & Panintelligence

Smarter Legal Insights Through Embedded Analytics

Unlock the Power of Legal Analytics with Iken & Panintelligence

Learn more

Key outcomes

Cloud feature icon in Iken Case Management Software for Legal and Public Sector Teams

Real-Time Compliance & Performance Insights

Legal professionals must manage complex regulatory requirements and performance metrics across multiple cases. With embedded analytics, Iken’s clients can now track caseloads, time recording, and regulatory compliance through fully customisable dashboards. This provides greater transparency, allowing legal teams to monitor trends and identify risks proactively.

Cloud feature icon in Iken Case Management Software for Legal and Public Sector Teams

Real-Time Compliance & Performance Insights

Legal professionals must manage complex regulatory requirements and performance metrics across multiple cases. With embedded analytics, Iken’s clients can now track caseloads, time recording, and regulatory compliance through fully customisable dashboards. This provides greater transparency, allowing legal teams to monitor trends and identify risks proactively.

Cloud feature icon in Iken Case Management Software for Legal and Public Sector Teams

Real-Time Compliance & Performance Insights

Legal professionals must manage complex regulatory requirements and performance metrics across multiple cases. With embedded analytics, Iken’s clients can now track caseloads, time recording, and regulatory compliance through fully customisable dashboards. This provides greater transparency, allowing legal teams to monitor trends and identify risks proactively.

Reporting feature icon in Iken Case Management Software for Legal and Public Sector Teams

Autonomy in Dashboard Management

Previously, legal teams relied on Iken’s development team for new reports, leading to delays. Now, with self-service dashboard customisation, clients can build and modify reports independently, enhancing their ability to extract key insights without external dependencies. This reduces time spent on administrative requests and ensures legal teams have immediate access to the data they need.

Reporting feature icon in Iken Case Management Software for Legal and Public Sector Teams

Autonomy in Dashboard Management

Previously, legal teams relied on Iken’s development team for new reports, leading to delays. Now, with self-service dashboard customisation, clients can build and modify reports independently, enhancing their ability to extract key insights without external dependencies. This reduces time spent on administrative requests and ensures legal teams have immediate access to the data they need.

Reporting feature icon in Iken Case Management Software for Legal and Public Sector Teams

Autonomy in Dashboard Management

Previously, legal teams relied on Iken’s development team for new reports, leading to delays. Now, with self-service dashboard customisation, clients can build and modify reports independently, enhancing their ability to extract key insights without external dependencies. This reduces time spent on administrative requests and ensures legal teams have immediate access to the data they need.

Innovation feature icon in Iken Case Management Software for Legal and Public Sector Teams

Secure Multi-Tenant Data Separation

Data confidentiality is critical in legal case management. Iken implemented ‘Organisations’ functionality, ensuring strict data isolation for legal teams handling sensitive casework. This solution enables clients to securely manage their own reporting environments without risking data crossover, providing assurance that legal data remains protected at all times.

Innovation feature icon in Iken Case Management Software for Legal and Public Sector Teams

Secure Multi-Tenant Data Separation

Data confidentiality is critical in legal case management. Iken implemented ‘Organisations’ functionality, ensuring strict data isolation for legal teams handling sensitive casework. This solution enables clients to securely manage their own reporting environments without risking data crossover, providing assurance that legal data remains protected at all times.

Innovation feature icon in Iken Case Management Software for Legal and Public Sector Teams

Secure Multi-Tenant Data Separation

Data confidentiality is critical in legal case management. Iken implemented ‘Organisations’ functionality, ensuring strict data isolation for legal teams handling sensitive casework. This solution enables clients to securely manage their own reporting environments without risking data crossover, providing assurance that legal data remains protected at all times.

Data feature icon in Iken Case Management Software for Legal and Public Sector Teams

Operational Productivity Gains for Iken

Beyond client benefits, Iken has leveraged embedded analytics internally to streamline reporting across finance, HR, and operations. Consolidating key metrics in one place has reduced manual reporting workloads and improved decision-making across the business. The ability to access real-time data ensures that internal teams can work more productively and focus on strategic initiatives.

Data feature icon in Iken Case Management Software for Legal and Public Sector Teams

Operational Productivity Gains for Iken

Beyond client benefits, Iken has leveraged embedded analytics internally to streamline reporting across finance, HR, and operations. Consolidating key metrics in one place has reduced manual reporting workloads and improved decision-making across the business. The ability to access real-time data ensures that internal teams can work more productively and focus on strategic initiatives.

Data feature icon in Iken Case Management Software for Legal and Public Sector Teams

Operational Productivity Gains for Iken

Beyond client benefits, Iken has leveraged embedded analytics internally to streamline reporting across finance, HR, and operations. Consolidating key metrics in one place has reduced manual reporting workloads and improved decision-making across the business. The ability to access real-time data ensures that internal teams can work more productively and focus on strategic initiatives.

Empowering Clients with Data-Driven Decision Making 

For legal teams, having access to accurate, real-time data is crucial for meeting deadlines, tracking performance, and ensuring compliance. However, legacy reporting systems often required lengthy manual processes, limiting legal teams’ ability to respond swiftly to data insights. 

The Council aimed to streamline its legal operations to improve productivity and engagement among its legal staff. By adopting Iken Cloud, the Council has significantly reduced the time spent on administrative tasks, allowing fee earners more time to focus on their core responsibilities. The system’s comprehensive reporting suite has enabled the Business Support team to speed up the production of billing data and provide a richer set of management information on demand. 

With Iken Cloud, fee earners have greater autonomy and can manage their own cases more effectively. Iken’s user-friendly interface allows users to open cases, track progress and generate reports independently. This has fostered greater engagement, with fee earners feeling more in control and accountable for their workloads. As one fee earner remarked: 

The Council aimed to streamline its legal operations to improve productivity and engagement among its legal staff. By adopting Iken Cloud, the Council has significantly reduced the time spent on administrative tasks, allowing fee earners more time to focus on their core responsibilities. The system’s comprehensive reporting suite has enabled the Business Support team to speed up the production of billing data and provide a richer set of management information on demand. 

With Iken Cloud, fee earners have greater autonomy and can manage their own cases more effectively. Iken’s user-friendly interface allows users to open cases, track progress and generate reports independently. This has fostered greater engagement, with fee earners feeling more in control and accountable for their workloads. As one fee earner remarked: 

Solution: By embedding Panintelligence’s analytics capabilities, Iken enabled clients to instantly generate reports and visualise case performance metrics, removing bottlenecks in reporting workflows. 


Balancing Security with Client Autonomy 

Legal professionals handle highly sensitive data, requiring strong safeguards to prevent information crossover between cases and teams. Previously, this meant restricting access to centralised reports managed by Iken’s team, limiting autonomy. 

The Council aimed to streamline its legal operations to improve productivity and engagement among its legal staff. By adopting Iken Cloud, the Council has significantly reduced the time spent on administrative tasks, allowing fee earners more time to focus on their core responsibilities. The system’s comprehensive reporting suite has enabled the Business Support team to speed up the production of billing data and provide a richer set of management information on demand. 

With Iken Cloud, fee earners have greater autonomy and can manage their own cases more effectively. Iken’s user-friendly interface allows users to open cases, track progress and generate reports independently. This has fostered greater engagement, with fee earners feeling more in control and accountable for their workloads. As one fee earner remarked: 

The Council aimed to streamline its legal operations to improve productivity and engagement among its legal staff. By adopting Iken Cloud, the Council has significantly reduced the time spent on administrative tasks, allowing fee earners more time to focus on their core responsibilities. The system’s comprehensive reporting suite has enabled the Business Support team to speed up the production of billing data and provide a richer set of management information on demand. 

With Iken Cloud, fee earners have greater autonomy and can manage their own cases more effectively. Iken’s user-friendly interface allows users to open cases, track progress and generate reports independently. This has fostered greater engagement, with fee earners feeling more in control and accountable for their workloads. As one fee earner remarked: 

Solution: The implementation of Organisations functionality ensures that each client has complete control over their own data environment, removing risks of unauthorised access while maintaining regulatory compliance. 


Driving Internal Productivity & Future Growth 

Internally, Iken’s own teams faced reporting challenges that slowed down decision-making and resource allocation. By embedding analytics, Iken streamlined internal performance monitoring across multiple departments, setting the stage for future growth. 

Solution: The implementation of Organisations functionality ensures that each client has complete control over their own data environment, removing risks of unauthorised access while maintaining regulatory compliance. 

"We needed a solution that fit seamlessly into our ecosystem, and Panintelligence stood out because of their collaborative approach. Unlike massive BI tools that feel impersonal, we got direct access to their team, which made all the difference."

Tanya Corsie

CEO, Iken  

In conclusion

Iken’s partnership with Panintelligence has transformed legal reporting, providing clients with real-time, secure, and autonomous analytics. By embedding a scalable and flexible BI solution, Iken has not only improved operational productivity but also strengthened its position as an industry leader in data-driven legal technology. Looking ahead, Greenwich aims to expand its use of Iken’s automation features and integrations, further enhancing legal case management across the organisation. This case study highlights how modern legal management software can transform public sector legal teams, enabling them to work more productively, securely, and collaboratively in a digital-first environment. 

Cardiff City Council’s successful migration to Iken Cloud demonstrates how adopting the right legal software application can lead to significant improvements in service delivery, team collaboration and productivity.

By maintaining stakeholder engagement throughout the project, coupled with a robust support service available to end users from day one, Iken has enabled the Council to modernise its legal processes, integrate with other technologies and prepare the team for future challenges. The Council’s journey also illustrates the value of choosing a supplier that prioritises the needs of its clients and is always seeking opportunities to collaborate and share ideas.

Cardiff City Council’s successful migration to Iken Cloud demonstrates how adopting the right legal software application can lead to significant improvements in service delivery, team collaboration and productivity.

By maintaining stakeholder engagement throughout the project, coupled with a robust support service available to end users from day one, Iken has enabled the Council to modernise its legal processes, integrate with other technologies and prepare the team for future challenges. The Council’s journey also illustrates the value of choosing a supplier that prioritises the needs of its clients and is always seeking opportunities to collaborate and share ideas.

Looking ahead, Iken is continuing to expand its analytics capabilities with: 

Scheduled reporting automation 

Greater client control over data sources 

Exploring AI-powered insights for predictive analytics 

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© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

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© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

Iken

Contact

Get started

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041