Staffordshire County Council
Empowering Legal Services Through Modernisation
Staffordshire County Council transitioned to Iken Cloud to improve remote access, enhance reporting, and reduce ICT reliance, ensuring a scalable, future-ready system that aligns with their evolving legal service needs.
Learn how Staffordshire’s legal team embraced flexibility, streamlined workflows, and transformed reporting with Iken Cloud.
How Staffordshire’s legal team embraced flexibility, streamlined workflows, and transformed reporting with Iken Cloud.
Greater Agility and Scalability
Iken Cloud’s browser-based system enables secure remote access, faster onboarding for staff, and seamless collaboration for large teams. Its scalable infrastructure supports concurrent users without compromising performance or reliability.
Modernised Reporting Tools
Dynamic dashboards offer real-time insights, data visualisation, and drill-down capabilities. These tools have streamlined decision-making, empowered fee earners to manage their time independently, and reduced reliance on support teams for reporting tasks.
Future-Ready System
Regular updates and planned integrations with tools like SharePoint ensure Iken Cloud evolves with user needs. The modern, intuitive design aligns with long-term goals, providing flexibility and reassurance for sustainable growth.
Collaborative Migration Process
Staffordshire County Council worked closely with Iken to map workflows, clean data, and customise the system. This collaborative approach ensured a smooth transition while introducing efficiencies tailored to the team’s specific requirements.
Supporting a Flexible, Modern Workforce
Staffordshire County Council recognised the growing need for flexibility within its legal services team. As with many organisations, remote working became a priority during the pandemic, and the previous system struggled to provide the necessary accessibility and performance for a dispersed workforce. This highlighted the need for a solution that allowed seamless access, regardless of location, and could support the growing trend of hybrid working models.
Iken Cloud delivered a browser-based system that enabled secure, continuous access to legal cases and documents. This capability has been transformative for staff and new starters, who can now onboard quickly without extensive training. The system’s customisable interface allows team members to tailor their views and workflows, ensuring the technology works in harmony with individual roles. Additionally, the ability to support high levels of concurrent access without performance issues has given the team confidence in its scalability, no matter the demand.
"Iken Cloud has made flexibility a reality for our team. Whether it’s onboarding staff or supporting remote work, the system ensures productivity without compromise.”
Paula Dalton
Legal Services Manager
Streamlining Data Migration and Tailoring Workflows
Migrating over 12 years of information was a significant challenge for Staffordshire’s legal services team. They needed to ensure that critical data, workflows, and user preferences were transferred accurately while also taking the opportunity to modernise processes. The complexity of this task was compounded by user concerns about maintaining familiar structures and ensuring that no essential information was lost.
By working closely with Iken’s migration experts, Staffordshire tailored their system to retain the workflows that worked while introducing additional efficiencies. The process included mapping existing data, cleaning up outdated records, and creating bespoke workflows to meet specific needs. Familiar folder structures and terminology were preserved where necessary, easing the transition for users. This collaborative approach ensured that the migration wasn’t just a transfer of data but an opportunity to improve the team’s operations significantly.
“The migration process allowed us to reassess and optimise our workflows. Iken’s support was crucial in helping us navigate such a large-scale project with confidence.”
Stuart Betts
Business Team Manager (Legal)
Revolutionising Reporting and User Adoption
The Council’s reporting needs had outgrown the management information tools offered by their previous system. The team required a more dynamic way to interact with data, moving beyond basic reports to tools that could visualise trends, provide actionable insights, and support strategic decision-making. Additionally, reliance on the Business Support Team for time recording and reporting tasks created inefficiencies that needed to be addressed.
Iken Cloud’s introduction of interactive dashboards has completely transformed reporting for Staffordshire’s Legal Services. Fee earners now have direct access to their own data, enabling them to manage time recording independently. These dashboards allow users to drill down into information, offering a clear and intuitive way to explore data without relying on static reports. The system’s customisable interface has also improved user adoption, as team members can configure views to match their individual needs.
Additionally, Staffordshire has begun building their own dashboard reports using Iken Cloud’s advanced reporting tools. The ability to generate long-term reports, separate chargeable from non-chargeable work, and present information in multiple formats—including charts and graphs—has significantly enhanced their reporting capabilities. This customisability allows them to adapt the system to their evolving needs and unlock the full potential of their data.
“Iken Cloud’s dashboards give us the ability to explore data in real-time, empowering our team to work smarter. Fee earners are now more self-sufficient, which has freed up time for other priorities.”
Stuart Betts
Business Team Manager (Legal)
In conclusion
Staffordshire County Council’s transition to Iken Cloud demonstrates how a forward-thinking approach to technology can transform legal operations. By embracing collaboration, modernisation, and adaptability, the Council has addressed long-standing challenges and positioned its Legal Services for continued growth.
Through the adoption of Iken Cloud, Staffordshire has achieved enhanced productivity, improved reporting capabilities, and a system that supports a flexible, scalable workforce. This project has also highlighted the value of working in partnership with a trusted provider to deliver a tailored solution that meets both current and future needs.
“The move to Iken Cloud has transformed how we work. It’s given us the tools to be more flexible, productive, and future-ready. Iken’s support has been exceptional throughout the process.”
Paula Dalton
Legal Services Manager