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Iken Cloud Migration

Frequently Asked Questions (FAQ)

Get answers to common questions about migrating from Iken Desktop to Iken Cloud.

Legal professional reviewing a digital case file in a case management system
Legal professional reviewing a digital case file in a case management system

This guide is based on the real experiences of Iken clients who’ve successfully moved to the cloud.

Technical & Access 

Will our existing case and document structure be retained?
Will our existing case and document structure be retained?
Will our existing case and document structure be retained?
Is there any downtime during the migration?
Is there any downtime during the migration?
Is there any downtime during the migration?
How does Iken Cloud work with our IT setup (e.g., SSO)?
How does Iken Cloud work with our IT setup (e.g., SSO)?
How does Iken Cloud work with our IT setup (e.g., SSO)?
Do we need to migrate all our historical data?
Do we need to migrate all our historical data?
Do we need to migrate all our historical data?
Will our existing integrations still work (e.g., Outlook)?
Will our existing integrations still work (e.g., Outlook)?
Will our existing integrations still work (e.g., Outlook)?

Security & Compliance 

Where is our data stored?
Where is our data stored?
Where is our data stored?
How does Iken Cloud support audit trails and compliance?
How does Iken Cloud support audit trails and compliance?
How does Iken Cloud support audit trails and compliance?
Is Iken compliant with G-Cloud and Cyber Essentials?
Is Iken compliant with G-Cloud and Cyber Essentials?
Is Iken compliant with G-Cloud and Cyber Essentials?

People, Process & Change Management 

Who should be involved in the migration planning?
Who should be involved in the migration planning?
Who should be involved in the migration planning?
How much internal resource is required?
How much internal resource is required?
How much internal resource is required?
Will this change how we work across teams?
Will this change how we work across teams?
Will this change how we work across teams?
What training is provided?
What training is provided?
What training is provided?
How do we ensure staff adoption?
How do we ensure staff adoption?
How do we ensure staff adoption?

Value & Outcomes

What are the time or cost savings?
What are the time or cost savings?
What are the time or cost savings?
Can we report on performance and usage more easily?
Can we report on performance and usage more easily?
Can we report on performance and usage more easily?
How does this support strategies like shared services?
How does this support strategies like shared services?
How does this support strategies like shared services?
Is the system flexible once we’re on Cloud?
Is the system flexible once we’re on Cloud?
Is the system flexible once we’re on Cloud?

Planning & Timeline 

How long does a typical migration take?
How long does a typical migration take?
How long does a typical migration take?
Can we do a phased go-live or pilot first?
Can we do a phased go-live or pilot first?
Can we do a phased go-live or pilot first?
What happens after we go live?
What happens after we go live?
What happens after we go live?

Client-Sourced Advice 

What advice would you give to teams considering migration?
What advice would you give to teams considering migration?
What advice would you give to teams considering migration?
What surprised you about the migration?
What surprised you about the migration?
What surprised you about the migration?
What would you do differently?
What would you do differently?
What would you do differently?

Successful Migrations

Organisations Who’ve
Already Made the Move 

A growing number of clients have successfully migrated to Iken Cloud just this last year. Read how other public sector legal teams have successfully migrated from Iken Desktop to Iken Cloud — and the difference it’s made. 

Iken’s interface Screenshot for cardiff city council case study about modernising legal management
Logo of cardiff city council a user of Iken’s legal case management software

Productivity & Integrations

Modernising Legal Management

Cardiff City Council transformed its legal case management using Iken Cloud, leading to improved productivity, higher fee earner engagement, and seamless integration with modern legal tools.

Logo of ashford borough council a user of Iken’s legal case management software
Logo of ashford borough council a user of Iken’s legal case management software
Logo of ashford borough council a user of Iken’s legal case management software
Logo of bpif a user of Iken’s legal case management software
Logo of bpif a user of Iken’s legal case management software
Logo of bpif a user of Iken’s legal case management software
Logo of canterbury city council a user of Iken’s legal case management software
Logo of canterbury city council a user of Iken’s legal case management software
Logo of canterbury city council a user of Iken’s legal case management software
Logo of folkestone and hythe district council a user of Iken’s legal case management software
Logo of folkestone and hythe district council a user of Iken’s legal case management software
Logo of folkestone and hythe district council a user of Iken’s legal case management software
Logo of herefordshire council a user of Iken’s legal case management software
Logo of herefordshire council a user of Iken’s legal case management software
Logo of herefordshire council a user of Iken’s legal case management software
Logo of hertfordshire council a user of Iken’s legal case management software
Logo of hertfordshire council a user of Iken’s legal case management software
Logo of hertfordshire council a user of Iken’s legal case management software
Logo of hertfordshire council a user of Iken’s legal case management software
Logo of hertfordshire council a user of Iken’s legal case management software
Logo of hertfordshire council a user of Iken’s legal case management software
Logo of milton keynes city council a user of Iken’s legal case management software
Logo of milton keynes city council a user of Iken’s legal case management software
Logo of milton keynes city council a user of Iken’s legal case management software
Logo of north west leicestershire district council a user of Iken’s legal case management software
Logo of north west leicestershire district council a user of Iken’s legal case management software
Logo of north west leicestershire district council a user of Iken’s legal case management software
Logo of rotherham borough council a user of Iken’s legal case management software
Logo of rotherham borough council a user of Iken’s legal case management software
Logo of rotherham borough council a user of Iken’s legal case management software
Logo of rushcliffe borough council a user of Iken’s legal case management software
Logo of rushcliffe borough council a user of Iken’s legal case management software
Logo of rushcliffe borough council a user of Iken’s legal case management software
Logo of south oxfordshire district council a user of Iken’s legal case management software
Logo of south oxfordshire district council a user of Iken’s legal case management software
Logo of south oxfordshire district council a user of Iken’s legal case management software
Logo of vale of white horse distrct council a user of Iken’s legal case management software
Logo of vale of white horse distrct council a user of Iken’s legal case management software
Logo of vale of white horse distrct council a user of Iken’s legal case management software
Logo of wiltshire council a user of Iken’s legal case management software
Logo of wiltshire council a user of Iken’s legal case management software
Logo of wiltshire council a user of Iken’s legal case management software

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041