Ageas Insurance
Moving Forward with Iken Cloud
Ageas Insurance needed to prepare for the end of Windows 10 support without disrupting established ways of working. Working closely with Iken, the legal team successfully transitioned from Iken Desktop to Iken Cloud, creating a more accessible and flexible experience for users across the business.
Learn How Ageas Transitioned from Iken Desktop to Iken Cloud
How Ageas Transitioned from Iken Desktop to Iken Cloud
Modernised Legal Operations
Moved from a desktop-based environment to Iken Cloud, supporting Ageas' wider technology strategy and future Windows 11 requirements.
Simplified Remote Access
Removed reliance on VPN access, making it easier for the legal team to access matters and documents whether working in the office or from home.
Improved Day-to-Day Productivity
Reduced time spent on administration through faster system access, easier matter management and improved email handling.
Smooth Migration with Trusted Support
Successfully completed the move to Iken Cloud with support from the Iken implementation team, helping users navigate the transition and adopt new ways of working.
Modernising for the Future
Having used Iken Desktop for many years, Ageas had developed established ways of working across its legal team. However, with Windows 10 approaching end-of-support, the organisation needed to consider how it would continue to support its users while meeting future technology requirements.
The move to Iken Cloud presented an opportunity to modernise without starting again. While some team members had been using Iken Desktop since 2014, demonstrations of Iken Cloud showed that the transition would be manageable and that many of the core capabilities the team relied upon would remain familiar.
Rather than evaluating alternative solutions, Ageas chose to build upon its existing relationship with Iken, focusing on how best to modernise its legal operations while preserving years of investment in processes, data and user knowledge.
“The support we received from Iken throughout the migration was excellent and the team were always willing to go above and beyond to help.”
Legal Team Co-ordinator
Ageas Insurance Limited
A Collaborative Transition
Delivering Practical Benefits
Since moving to Iken Cloud, Ageas has seen a number of practical improvements in how its legal team works.
Accessing the system is now quicker and simpler, whether users are working in the office or remotely, with no requirement to connect through a VPN. Administrative tasks such as creating and closing matters have become easier, while improvements to navigation, filtering and data exports have provided users with greater flexibility in how they manage information.
The team has also benefited from improved email management and greater visibility within the Cloud environment, helping superusers and administrators spend less time on routine tasks.
While there was an adjustment period for some long-standing users, the overall experience has been positive. Today, the legal team is using Iken Cloud with confidence as part of its day-to-day operations.
“Logging on each day is so much better. New matters are easier to set up, matters are easier to close and we no longer have to go through a VPN when working from home.”
Legal Team Co-ordinator
Ageas Insurance Limited
In conclusion
While the transition required some adjustment for long-standing users, Ageas now has a modern case and matter management platform that supports both office and remote working without the technical barriers previously experienced.
By moving to Iken Cloud, the legal team has been able to modernise with confidence while retaining the familiarity and functionality that have supported the business for many years.
As technology requirements continue to evolve, Ageas is well placed to build on its investment in Iken Cloud and continue supporting its legal team into the future.
