Rushcliffe Borough Council
From Frustration to Flexibility
How Rushcliffe Borough Council transitioned to Iken Cloud to support hybrid working, reduce IT burden, and futureproof legal operations.
How Rushcliffe Borough Council improved legal productivity, reduced IT reliance, and enabled flexible working with Iken Cloud.
Rushcliffe Borough Council’s Success with Iken Cloud
Rushcliffe Borough Council’s Legal Services team, like many across local government, faced mounting pressure to modernise ageing systems while supporting more flexible ways of working.
Their previous on-premise based case management software had begun to hinder rather than help their legal work. Incompatibility with other systems, frequent IT dependencies, and challenges with remote access led the team to adopt Iken Cloud. The result is a more productive, connected, and confident legal team with secure access to case information wherever they are working.
Seamless Hybrid Working
The legal team can now access Iken Cloud securely from any device, in any location. This has supported the Council’s hybrid working model and made it easier for staff to stay productive and responsive when working remotely.
Reduced IT Burden
Iken Cloud removes the need for IT teams to manage installations, manual updates, or troubleshooting. Legal staff are more self-sufficient, with Iken's browser-based software updated automatically in the background.
Improved System Reliability and Security
The council no longer faces issues caused by Microsoft updates or outdated software. Iken Cloud is always up to date, supported by secure hosting and managed by Iken’s expert team, giving staff peace of mind.
Smooth Implementation and Strong User Adoption
The migration was well supported by Iken. Staff found the system intuitive and easy to use, with a smooth onboarding process and strong communication throughout the change.
Modern Legal Technology for Case Management and Continuity
Rushcliffe’s legal team had reached a tipping point with their on-premise system. Frequent compatibility issues with Microsoft updates and other applications were causing delays and undermining confidence.
Iken Cloud offered a modern, browser-based solution that resolved these challenges. Legal staff now use up-to-date case management software that works seamlessly alongside other tools in their daily workflow. It also meets organisational goals around cloud-first systems and resilience planning. The move ensured that the legal team remained aligned with the wider Council’s technology strategy, while also reducing risk. In a climate where stability and data security are essential, Iken Cloud has delivered confidence, continuity, and compatibility.
“We were finding that the on-premise version just wasn’t really compatible with updates from Microsoft or other applications... It’s just a lot more stable. We don’t have the problems we used to have.”
Rachel Clack
Legal Services Manager & Deputy Monitoring Officer
Reducing IT Dependence to Free Up Legal Teams
Legal professionals at Rushcliffe were previously reliant on IT support to manage and maintain their on-premise system. Routine software updates, technical troubleshooting, and even user access required input from IT teams. With limited resources, this often created delays and reduced productivity.
Moving to Iken Cloud resolved this by putting control back into the hands of the legal team. Updates now happen automatically, without staff needing to raise tickets or wait for IT assistance. This change has not only streamlined access to legal systems but has also allowed the legal team to focus on matter management and service delivery without technical interruptions.
“It’s just made it so much easier. We don’t need to go to IT to install anything. We don’t need to ask for updates, it’s just there... We’re not dependent on IT anymore. It’s all seamless now.”
Rachel Clack
Legal Services Manager & Deputy Monitoring Officer
Enabling Flexible, Productive Working for Legal Staff
Iken Cloud has allowed the council’s legal team to work flexibly while maintaining access to all case files and matter information. Whether working from home or elsewhere, staff can securely log in through a web browser and continue working without disruption.
This has supported work-life balance, improved responsiveness, and made the team more adaptable to day-to-day demands. The simplicity of the login process, combined with secure access, has ensured that the system is used consistently across the team. This flexibility has also helped with recruitment and retention, giving staff confidence that they can do their job effectively regardless of location.
“It means we can access everything we need wherever we are... You just log in and it works. It doesn’t matter if you’re in the office or at home.”
Rachel Clack
Legal Services Manager & Deputy Monitoring Officer
In conclusion
Rushcliffe Borough Council’s move to Iken Cloud has given its legal team a more modern, secure, and productive way to manage casework. With reliable access from any location, no need for manual updates, and reduced strain on IT teams, the legal service is now better positioned to respond to internal demands and external pressures.
The change reflects a broader shift across local government to adopt secure, cloud-based legal systems that support hybrid working and long-term digital goals. For Rushcliffe, Iken Cloud has delivered both immediate benefits and a strong foundation for future improvement.
“It’s really comparable to systems I’ve used working in private practice. It’s much more intuitive and user-friendly. Iken Cloud just makes everything much easier. I can see how it would be a huge benefit in private firms too.”
Rachel Clack
Legal Services Manager & Deputy Monitoring Officer