Access & Assurance
Transforming Legal Services with Cloud Case Management
Bath & North East Somerset (BANES) Council transformed its legal services with Iken, streamlining case management, improving collaboration, and enhancing time recording—enabling a more productive, secure, and data-driven legal operations.
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Discover how BANES’ legal team enhanced collaboration, streamlined case management, and improved time recording with Iken Cloud.
Centralisation of Case Files & Secure Access
BANES Legal Services moved from a fragmented, manual file storage approach to a single, secure, cloud-based system where all case files are stored, tracked, and easily accessible by authorised users, regardless of location.
Seamless Collaboration Across Teams & Locations
Iken Cloud has enabled legal professionals to access, share, and work on case files simultaneously, improving collaboration between colleagues, even when working remotely or attending court.
Accurate Time Recording & Billing
The implementation of Iken’s time recording functionality has provided BANES with accurate billing data, ensuring they can demonstrate value and recover costs for legal work more effectively. This functionality has also improved internal resource allocation.
Workflow Automation & Reduction in Administrative Tasks
The introduction of workflows and the associated automation configured within them has significantly reduced the administrative burden of manual task entry and case updating, as has the addition of integrated document bundling
Data-Driven Decision Making & Resource Justification
Through Iken’s dashboard and reporting features, BANES Legal Services was able to provide data-driven evidence of case volumes and workloads—successfully securing approval for an additional legal post.
Moving from No Case Management System to Cloud
“Before Iken, case files were scattered across Microsoft Office with no clear system in place. We needed a way to ensure case files were securely stored, easily accessible, and fully traceable.”
Donna Marks
Head of Legal, BANES Council
Reducing Administrative Burden & Enabling Collaboration
Automatically generate case bundles, reducing manual preparation time.
See real-time case updates, improving transparency and preventing duplication.
Ensure smooth handovers, as case details and document history were now fully accessible at any time.
“We needed a system where multiple users could access case files, see the latest updates, and pick up work seamlessly. Before Iken, if someone was off, retrieving case details wasn’t straightforward.”
Donna Marks
Head of Legal, BANES Council
Improving Time Recording, Billing & Strategic Oversight
Prior to Iken, BANES lacked an effective way to track billable time. This made it difficult to justify costs, demonstrate value, or recover legal expenses in cases requiring external billing. Additionally, there was no way to generate reports on case progress, legal team workload, or operational productivity.
Iken Cloud’s time recording and reporting functionalities solved both issues:
Lawyers could now log time directly within case files, ensuring accurate billing and accountability.
The legal team could generate data-driven reports on case volumes and workloads, supporting better decision-making.
This data played a crucial role when BANES sought approval for an additional legal post. By using Iken’s reporting dashboards, they were able to clearly demonstrate workload pressures and justify the need for more resources.
“With Iken’s reporting, we provided concrete evidence of case volumes and lawyer workloads—securing approval for an additional legal post.”
Donna Marks
Head of Legal, BANES Council
In conclusion
“Iken Cloud has completely transformed the way we manage legal cases at BANES. We’ve moved from a fragmented, manual system to a fully integrated, secure, and accessible cloud-based solution. The ability to track time, automate workflows, and generate reports has not only saved time but also strengthened our ability to demonstrate value to senior management. The Iken team has been exceptional throughout the process, offering hands-on support and taking on board our suggestions for system improvements. We would highly recommend Iken to any legal team looking to modernise and streamline their case management.”
Donna Marks
Head of Legal, BANES Council
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