Iken Cloud
Technical FAQs & Information Resource
A support and onboarding guide for public sector IT, legal teams, and decision-makers.
Ready to explore what the migration could look like for your team? We’re here to help.
This FAQ and Information Resource is designed to help address common technical and security questions about Iken Cloud. Whether you're evaluating implementation, migration, or day-to-day use, these answers provide clarity on system setup, compliance, integrations, and support.
General System Information
What is Iken Cloud?
What is Iken Cloud?
What is Iken Cloud?
Who uses Iken Cloud?
Who uses Iken Cloud?
Who uses Iken Cloud?
Where is data hosted?
Where is data hosted?
Where is data hosted?
Security & Compliance
Is Iken Cloud ISO 27001 certified?
Is Iken Cloud ISO 27001 certified?
Is Iken Cloud ISO 27001 certified?
How is data access controlled?
How is data access controlled?
How is data access controlled?
How does Iken align with UK security standards?
How does Iken align with UK security standards?
How does Iken align with UK security standards?
Are audit trails available?
Are audit trails available?
Are audit trails available?
What resilience and backup measures are in place?
What resilience and backup measures are in place?
What resilience and backup measures are in place?
Implementation & Onboarding
What support is provided during onboarding?
What support is provided during onboarding?
What support is provided during onboarding?
Can we migrate legacy data?
Can we migrate legacy data?
Can we migrate legacy data?
What training is provided?
What training is provided?
What training is provided?
Integrations & Compatibility
What tools does Iken Cloud integrate with?
What tools does Iken Cloud integrate with?
What tools does Iken Cloud integrate with?
Do we need to change our email server?
Do we need to change our email server?
Do we need to change our email server?
Can we link with HR or finance systems?
Can we link with HR or finance systems?
Can we link with HR or finance systems?
Support & Maintenance
What support is available?
What support is available?
What support is available?
Do we get a named Account Manager?
Do we get a named Account Manager?
Do we get a named Account Manager?
What is your uptime guarantee?
What is your uptime guarantee?
What is your uptime guarantee?
Can we influence product development?
Can we influence product development?
Can we influence product development?
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See how public sector legal teams across the UK are transforming the way they manage cases, collaborate securely, and meet compliance goals. These case studies reveal the practical impact of Iken Cloud on productivity, risk reduction, and service delivery.
