Iken Cloud
Technical FAQs & Information Resource
A support and onboarding guide for public sector IT, legal teams, and decision-makers.
Ready to explore what the migration could look like for your team? We’re here to help.
This FAQ and Information Resource is designed to help address common technical and security questions about Iken Cloud. Whether you're evaluating implementation, migration, or day-to-day use, these answers provide clarity on system setup, compliance, integrations, and support.
General System Information
What is Iken Cloud?
A cloud-based case and matter management system designed for public sector legal, HR, and governance teams. Iken Cloud enables secure document handling, task tracking, time recording, workflow automation, and compliance reporting.
Who uses Iken Cloud?
Legal teams in local authorities, housing associations, universities, police forces, and more. It supports multi-disciplinary teams such as Legal, HR, Governance, and Trading Standards.
Where is data hosted?
All data is hosted in Microsoft UK-based Azure data centres.
Security & Compliance
Is Iken Cloud ISO 27001 certified?
Yes. Iken is ISO 27001 and Cyber Essentials certified. Our software is developed with public sector security standards in mind.
How is data access controlled?
Role-based access managed via Active Directory. Permissions are set at case, document, and system level.
How does Iken align with UK security standards?
Iken Cloud aligns with NCSC's 14 Cloud Security Principles and the 10 Steps to Cyber Security.
Are audit trails available?
Yes. All actions are logged and linked to user activity, supporting compliance and audit readiness.
What resilience and backup measures are in place?
Daily full backups and hourly transactional log backups. Disaster recovery is included, with business continuity using alternate UK Azure locations.
Implementation & Onboarding
What support is provided during onboarding?
A structured four-phase implementation approach with dedicated project managers, data migration analysts, and trainers.
Can we migrate legacy data?
Yes. We offer full data migration support including scoping, mapping, cleansing and secure transfer.
What training is provided?
Live training sessions, video tutorials, help documentation, and ongoing support through the Iken Connect Portal.
Integrations & Compatibility
What tools does Iken Cloud integrate with?
Microsoft 365 (Outlook, Word, Calendar) Bundledocs for document bundling Other systems via secure API
Do we need to change our email server?
No. Iken Cloud integrates securely with Outlook without requiring changes to Exchange Server.
Can we link with HR or finance systems?
Yes. API integrations and data feeds can be scoped as part of implementation.
Support & Maintenance
What support is available?
UK-based support desk available weekdays (9:00am–5:30pm) via phone, email, portal, and live chat.
Do we get a named Account Manager?
Yes. Regular check-ins, roadmap updates, and escalation support are all provided.
What is your uptime guarantee?
99.5% availability during business hours (excluding planned/emergency maintenance).
Can we influence product development?
Yes. Clients can contribute via user groups, feedback sessions, and the Iken roadmap.
Trusted by Legal Teams Nationwide
Explore Real-World Success with Iken Cloud
See how public sector legal teams across the UK are transforming the way they manage cases, collaborate securely, and meet compliance goals. These case studies reveal the practical impact of Iken Cloud on productivity, risk reduction, and service delivery.
