Clarity & Control
From Complexity
to Clarity
Greenwich Council modernised its legal operations with a cloud-based case management system—enhancing productivity and ensuring compliance across departments including governance, litigation, and contracts.
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Discover how Greenwich’s legal team modernised case management, strengthened compliance, and unlocked productivity.
Improved Case Management and Productivity
Greenwich successfully moved to a cloud-based system, providing real-time case tracking, workload management, and document accessibility. This has reduced manual administrative tasks, allowing legal professionals to focus on their core legal work.
Seamless Integration with Key Legal Tools
Iken integrates with Outlook, Bundledocs, and other essential legal systems, ensuring that case correspondence, documents, and updates are stored in a single, secure location. This has eliminated duplication, reduced errors, and improved collaboration between legal teams.
Advanced Reporting and Time Recording
Greenwich gained clearer insights into legal workload distribution and case progress using Iken’s time recording and reporting tools. This has supported resource planning, internal reporting, and compliance monitoring across the legal department.
Better Resource Allocation and Case Oversight
With Iken’s reporting capabilities, managers now have full oversight of active cases, time spent, and resource needs. This has helped them prioritise work more effectively and make informed decisions about team capacity.
Stronger Collaboration Across Legal Teams
The introduction of a centralised legal management system has improved collaboration between teams, making it easier to share case updates, track changes, and manage workflows in a single, structured environment.
Successful User Adoption and Ongoing Support
Greenwich’s legal professionals quickly adapted to Iken thanks to structured training, onboarding, and ongoing support. This ensured a smooth transition and enabled them to take full advantage of Iken’s features from day one.
Managing Change in a Legal Department
“Like any change, there was an adjustment period. But Iken’s team worked closely with us, ensuring we had the training and support needed to transition smoothly.”
Emma Newby
Legal Practice Manager, Greenwich Council
Ensuring Security and Compliance in Legal Case Management
“Security was a key priority for us. Iken’s audit trails and access controls give us confidence that our legal data is protected and managed securely.”
Jayne Warrington
Legal Practice Management Officer, Greenwich Council
Reducing Administrative Burden
Before Iken, Greenwich’s legal professionals spent a significant amount of time on manual case tracking and document handling. Managing deadlines, setting reminders, and updating case records were time-consuming tasks that relied on individual responsibility rather than structured automation. This created bottlenecks, inconsistencies, and an overreliance on administrative support.
With Iken’s automated workflows, task tracking, and document filing, these processes have been dramatically simplified. Legal teams can now set up automatic case updates, track deadlines with built-in reminders, and retrieve case documents instantly.
By reducing manual interventions, the legal team has not only saved time but also improved accuracy and case consistency, ensuring that key deadlines and actions are never missed.
“The ability to automate reminders and track case progress in one place has saved us so much time. We’re no longer relying on manual tracking—it’s all streamlined within Iken.”
Emma Newby
Legal Practice Manager, Greenwich Council
In conclusion
“Iken has enabled us to modernise how we manage legal work across the organisation. With improved visibility, secure access, and automated workflows, we’re now working more productively, collaboratively, and confidently than ever before.”
Jayne Warrington
Legal Practice Management Officer, Greenwich Council
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