FAQs
Frequently Asked Questions
How does Iken Connect work alongside Iken Cloud?
Iken Connect extends Iken Cloud by providing a secure space for collaboration around the case. Internal users continue working in Iken Cloud while external stakeholders can securely share information, documents and updates without needing full access to the case management system.
Who can collaborate using Iken Connect?
Connect is designed for collaboration between internal teams and external stakeholders, including legal representatives, partner organisations, instructing officers, contractors and service users. Access is permission-based so users only see the information relevant to them.
Can multiple people collaborate on the same case?
Yes. Multiple internal and external users can securely contribute to the same case, with activity, communication and documents remaining connected and visible where appropriate.
What happens when someone uploads a document?
Documents shared through Connect are linked directly to the relevant case, helping keep information organised while reducing manual administration and disconnected document sharing.
How does Connect reduce emails and manual updates?
Instead of relying on email chains and shared inboxes, Connect keeps conversations, requests and updates around the case itself. This improves visibility and reduces the need to chase progress across different systems.
How are permissions and access managed?
Access is controlled through configurable permissions, allowing organisations to determine who can view, upload or contribute information while maintaining security and governance.
Is Connect similar to SharePoint or Microsoft Teams?
Many organisations already use platforms such as SharePoint and Teams to collaborate. Connect complements these tools by keeping collaboration, communication and shared information connected directly to the case, providing greater visibility, context and auditability.
Can Connect support document approval or electronic signatures?
Connect supports secure document sharing and collaboration around the case. Where organisations use dedicated electronic signature solutions, these can continue to form part of the wider process.
Do external users need an Iken Cloud licence?
External users can be invited to collaborate through Connect without requiring full access to Iken Cloud, allowing organisations to involve the right people while maintaining appropriate permissions.
