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Iken User Group Event

Transform Your Operations with Iken Cloud

Explore the key insights and practical strategies shared at the Iken User Group Event, including product demonstrations, migration projects, and a sneak peek at upcoming features that will transform your operations.

Iken’s interface Screenshot within the legal case management software

Watch the Full Session: Log in to the Support Portal for the complete recording

Highlights

Key Takeaways from the Iken User Group Event

Explore the most impactful moments from the event

Iken’s interface Screenshot within the legal case management software
Iken’s interface Screenshot within the legal case management software
Iken’s interface Screenshot within the legal case management software
Beginner’s Guide to Cloud

Introducing key differences between Iken Desktop and Iken Cloud, highlighting streamlined cloud-based operations and reduced IT overhead. He explained the cost benefits, future-proofing, and integration with Microsoft 365, emphasising how Cloud supports modern workflows. 

Lance Thompson

Client Account Manager

Iken’s interface Screenshot within the legal case management software
Iken’s interface Screenshot within the legal case management software
Iken’s interface Screenshot within the legal case management software
Cloud Demonstration

Our demonstration showcased Iken Cloud’s intuitive features, including customisable dashboards, real-time document integration, workflow automation, and advanced reporting tools. Attendees saw how these capabilities streamline operations and enhance collaboration for improved productivity.

Martyn Gilbey

Sales Leader

Bundledocs feature screenshot within Iken's Legal Case Management Software
Bundledocs feature screenshot within Iken's Legal Case Management Software
Bundledocs feature screenshot within Iken's Legal Case Management Software
Integration with BundleDocs

This session showcased BundleDocs’ seamless integration with Iken, featuring a five-step bundling process, OCR search, custom templates, and secure sharing tools. Attendees learned how it streamlines workflows, saves time, and enhances collaboration for legal teams.

Aisling Murphy

Bundledocs

Logo of staffordshire county council a user of Iken’s legal case management software
Logo of staffordshire county council a user of Iken’s legal case management software
Logo of staffordshire county council a user of Iken’s legal case management software
Q&A with Staffordshire County

Staffordshire County Council shared their migration to Iken Cloud, highlighting enhanced security, improved reliability, and alignment with ICT strategies. They addressed legacy data challenges through careful planning, collaboration, and leveraging Iken’s expertise.

Saskia Aucott

Client Account Manager

Data migration for Iken's Legal Case Management Software
Data migration for Iken's Legal Case Management Software
Data migration for Iken's Legal Case Management Software
Migration Projects

This session outlined the migration process to Iken Cloud, covering test and live migration phases, user acceptance testing, and training. Kane McEvoy shared strategies for minimising disruption and ensuring a smooth transition, with tailored support throughout.

Kane McEvoy

Senior Project Manager

Product roadmap for Iken's Legal Case Management Software
Product roadmap for Iken's Legal Case Management Software
Product roadmap for Iken's Legal Case Management Software
Product Roadmap

Zak Chester unveiled Iken’s roadmap, featuring automated folder creation, custom dashboards, scheduled reporting, and the new Client Portal. The portal enables external case access, task management, and secure document sharing to enhance collaboration.

Isaac Chester

Product & Innovation Manager

Iken’s interface Screenshot for cardiff city council case study about moderning legal management
Logo of cardiff city council a user of Iken’s legal case management software

Modernising Legal Management

Cardiff City Council transformed its legal case management using Iken Cloud, leading to improved productivity, higher fee earner engagement, and seamless integration with modern legal tools.

employees
77

client since

2022

sector

Local Government

Iken’s interface Screenshot for cardiff city council case study about moderning legal management
Logo of cardiff city council a user of Iken’s legal case management software

Modernising Legal Management

Cardiff City Council transformed its legal case management using Iken Cloud, leading to improved productivity, higher fee earner engagement, and seamless integration with modern legal tools.

employees
77

client since

2022

sector

Local Government

Iken’s interface Screenshot for cardiff city council case study about moderning legal management
Logo of cardiff city council a user of Iken’s legal case management software

Modernising Legal Management

Cardiff City Council transformed its legal case management using Iken Cloud, leading to improved productivity, higher fee earner engagement, and seamless integration with modern legal tools.

employees
77

client since

2022

sector

Local Government

Q&A Highlights

Your Questions, Expert Answers

Dive into the highlights from our interactive Q&A session, where we tackled some of the most pressing questions about Iken Cloud, including:


Bundledocs Integration

Does the Total Cost of Ownership (TCO) include Bundledocs pricing?
Does the Total Cost of Ownership (TCO) include Bundledocs pricing?
Does the Total Cost of Ownership (TCO) include Bundledocs pricing?
How does Bundledocs handle secure file sharing?
How does Bundledocs handle secure file sharing?
How does Bundledocs handle secure file sharing?
Can files from Teams Channels be added to Bundledocs?
Can files from Teams Channels be added to Bundledocs?
Can files from Teams Channels be added to Bundledocs?
Who do I contact for Bundledocs-related support or template updates?
Who do I contact for Bundledocs-related support or template updates?
Who do I contact for Bundledocs-related support or template updates?


Integration and Workflows

Can Iken Cloud integrate with helpdesk tools or ticketing systems?
Can Iken Cloud integrate with helpdesk tools or ticketing systems?
Can Iken Cloud integrate with helpdesk tools or ticketing systems?
Does Iken Cloud integrate with Adobe forms or other active PDF systems?
Does Iken Cloud integrate with Adobe forms or other active PDF systems?
Does Iken Cloud integrate with Adobe forms or other active PDF systems?
 Can data across multiple workflows be reported on?
 Can data across multiple workflows be reported on?
 Can data across multiple workflows be reported on?
How customisable is matter information in Iken Cloud?
How customisable is matter information in Iken Cloud?
How customisable is matter information in Iken Cloud?


Functionality in Iken Cloud

Can multiple matters be opened simultaneously in Iken Cloud?
Can multiple matters be opened simultaneously in Iken Cloud?
Can multiple matters be opened simultaneously in Iken Cloud?
Can calendar alerts be assigned to shared mailboxes?
Can calendar alerts be assigned to shared mailboxes?
Can calendar alerts be assigned to shared mailboxes?
Can superuser functions in Iken Cloud be restricted by role?
Can superuser functions in Iken Cloud be restricted by role?
Can superuser functions in Iken Cloud be restricted by role?
Can fee earners view only their allocated matters?
Can fee earners view only their allocated matters?
Can fee earners view only their allocated matters?


Security and Compliance

Does Iken Cloud integrate with secure email solutions like Cryptshare and Egress?
Does Iken Cloud integrate with secure email solutions like Cryptshare and Egress?
Does Iken Cloud integrate with secure email solutions like Cryptshare and Egress?
Can confidential or sensitive emails be imported into Iken Cloud?
Can confidential or sensitive emails be imported into Iken Cloud?
Can confidential or sensitive emails be imported into Iken Cloud?


Migration to Iken Cloud

How long does migration to Iken Cloud take?
How long does migration to Iken Cloud take?
How long does migration to Iken Cloud take?
What happens during system downtime in migration?
What happens during system downtime in migration?
What happens during system downtime in migration?

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© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041