Iken User Group Event
Transform Your Operations with Iken Cloud
Explore the key insights and practical strategies shared at the Iken User Group Event, including product demonstrations, migration projects, and a sneak peek at upcoming features that will transform your operations.
Watch the Full Session: Log in to the Support Portal for the complete recording
Highlights
Key Takeaways from the Iken User Group Event
Explore the most impactful moments from the event
Beginner’s Guide to Cloud
Introducing key differences between Iken Desktop and Iken Cloud, highlighting streamlined cloud-based operations and reduced IT overhead. He explained the cost benefits, future-proofing, and integration with Microsoft 365, emphasising how Cloud supports modern workflows.
Lance Thompson
Client Account Manager
Cloud Demonstration
Our demonstration showcased Iken Cloud’s intuitive features, including customisable dashboards, real-time document integration, workflow automation, and advanced reporting tools. Attendees saw how these capabilities streamline operations and enhance collaboration for improved productivity.
Martyn Gilbey
Sales Leader
Integration with BundleDocs
This session showcased BundleDocs’ seamless integration with Iken, featuring a five-step bundling process, OCR search, custom templates, and secure sharing tools. Attendees learned how it streamlines workflows, saves time, and enhances collaboration for legal teams.
Aisling Murphy
Bundledocs
Q&A with Staffordshire County
Staffordshire County Council shared their migration to Iken Cloud, highlighting enhanced security, improved reliability, and alignment with ICT strategies. They addressed legacy data challenges through careful planning, collaboration, and leveraging Iken’s expertise.
Saskia Aucott
Client Account Manager
Migration Projects
This session outlined the migration process to Iken Cloud, covering test and live migration phases, user acceptance testing, and training. Kane McEvoy shared strategies for minimising disruption and ensuring a smooth transition, with tailored support throughout.
Kane McEvoy
Senior Project Manager
Product Roadmap
Zak Chester unveiled Iken’s roadmap, featuring automated folder creation, custom dashboards, scheduled reporting, and the new Client Portal. The portal enables external case access, task management, and secure document sharing to enhance collaboration.
Isaac Chester
Product & Innovation Manager
Q&A Highlights
Your Questions, Expert Answers
Dive into the highlights from our interactive Q&A session, where we tackled some of the most pressing questions about Iken Cloud, including:
Bundledocs Integration
Does the Total Cost of Ownership (TCO) include Bundledocs pricing?
How does Bundledocs handle secure file sharing?
Can files from Teams Channels be added to Bundledocs?
Who do I contact for Bundledocs-related support or template updates?
Integration and Workflows
Can Iken Cloud integrate with helpdesk tools or ticketing systems?
Does Iken Cloud integrate with Adobe forms or other active PDF systems?
Can data across multiple workflows be reported on?
How customisable is matter information in Iken Cloud?
Functionality in Iken Cloud
Can multiple matters be opened simultaneously in Iken Cloud?
Can calendar alerts be assigned to shared mailboxes?
Can superuser functions in Iken Cloud be restricted by role?
Can fee earners view only their allocated matters?
Security and Compliance
Does Iken Cloud integrate with secure email solutions like Cryptshare and Egress?
Can confidential or sensitive emails be imported into Iken Cloud?
Migration to Iken Cloud
How long does migration to Iken Cloud take?
What happens during system downtime in migration?
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