Your Questions Answered

Iken Cloud Webinar
Q&A Summary

Thank you to everyone who joined our recent webinar We had questions from the audience covering everything from Outlook compatibility and time recording to retention policies and single sign-on.

Below, you’ll find a curated list of questions and answers.

> Iken’s interface Screenshot for t cardiff city council case study about modernising legal management
> Iken’s interface Screenshot for t cardiff city council case study about modernising legal management
> Iken’s interface Screenshot for t cardiff city council case study about modernising legal management
Iken’s interface Screenshot for Transforming Legal Services with Cloud Case Management
Iken’s interface Screenshot for Transforming Legal Services with Cloud Case Management

Ready to take the next step? We’ll follow up directly to arrange a call

Ready to take the next step? We’ll follow up directly to arrange a call

Your Questions Answered

Whether you’re exploring Cloud for the first time or already planning your next steps, we hope these insights help you feel more confident about the journey.

Does Iken Cloud support single sign-on with providers other than Microsoft?
Does Iken Cloud support single sign-on with providers other than Microsoft?
Does Iken Cloud support single sign-on with providers other than Microsoft?
What if there’s a cyber incident that disrupts internal access, can Iken Cloud still be used?
What if there’s a cyber incident that disrupts internal access, can Iken Cloud still be used?
What if there’s a cyber incident that disrupts internal access, can Iken Cloud still be used?
Can Iken Cloud reflect our organisation’s legal structure and user roles?
Can Iken Cloud reflect our organisation’s legal structure and user roles?
Can Iken Cloud reflect our organisation’s legal structure and user roles?
Do we have control over which documents are shared externally via the portal?
Do we have control over which documents are shared externally via the portal?
Do we have control over which documents are shared externally via the portal?
Is a separate SharePoint site required for Iken Cloud, or can we use our existing setup?
Is a separate SharePoint site required for Iken Cloud, or can we use our existing setup?
Is a separate SharePoint site required for Iken Cloud, or can we use our existing setup?
Can we track who has accessed or downloaded shared documents?
Can we track who has accessed or downloaded shared documents?
Can we track who has accessed or downloaded shared documents?
Will future product updates be automatically applied to our system?
Will future product updates be automatically applied to our system?
Will future product updates be automatically applied to our system?
Is Iken Cloud compatible with Outlook Classic?
Is Iken Cloud compatible with Outlook Classic?
Is Iken Cloud compatible with Outlook Classic?
Can Superusers enforce system-generated matter references?
Can Superusers enforce system-generated matter references?
Can Superusers enforce system-generated matter references?
Are retention rules managed in Iken or Microsoft?
Are retention rules managed in Iken or Microsoft?
Are retention rules managed in Iken or Microsoft?
Can I see my team’s time recording as a manager?
Can I see my team’s time recording as a manager?
Can I see my team’s time recording as a manager?
Can I request a tailored demo for my team?
Can I request a tailored demo for my team?
Can I request a tailored demo for my team?

© 2025 Iken Business Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Business Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Business Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041