Reporting & Admin Efficiency
Transforming Connectivity into Seamless Management
North Lincolnshire Council modernised legal services by migrating to Iken Cloud, supporting hybrid working, resolving integration challenges, and aligning with its cloud-first policy to enhance case management and legal team productivity.
West Northamptonshire made the move quickly, with minimal disruption and ongoing support from Iken throughout.
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Transforming Case and Matter Management with Iken Cloud to Support Hybrid Working and Future-Ready Technology
Improved Hybrid Working
The move to Iken Cloud resolved connectivity issues, enabling seamless working from any location. Integration with Microsoft 365 ensures a consistent experience across devices, supporting the Council’s hybrid working model. Staff can now manage cases and access legal management tools reliably, regardless of location.
Streamlined Legal Operations
Automated workflows, enhanced reporting tools, and improved document management have simplified processes such as case file management and disbursement tracking. These improvements save time, reduce errors, and provide managers with greater oversight.
Future-Ready Technology
The move to cloud hosting aligns with the Council’s cloud-first strategy, reducing reliance on local servers and freeing up IT resources for other priorities. By transitioning to a scalable and integrated system, the Council is well-prepared for future technology advancements.
Effective Change Management
Comprehensive communication, tailored training, and post-implementation support ensured high adoption rates and a smooth transition. Regular updates and hands-on sessions helped staff adapt to the system, maximising its potential for managing cases and legal tasks.
Remote Work and IT Challenges
"Remote desktop access was unreliable, and updates often caused problems. With Cloud, these issues are gone, and everything works better together.”
Katy Hague
Legal Team Lead
Streamlined Procurement and Collaboration
“From the start, communication with Iken was excellent. We knew exactly what was expected at every stage.”
Lisa Freeborn
ICT Applications Manager
Change Management and Team Adoption
Introducing Iken Cloud required careful change management to ensure a smooth transition for the legal team. The system’s interface was noticeably different from the desktop version, but its enhanced functionality encouraged acceptance. Comprehensive communication, tailored training sessions, and floor-walking support ensured staff felt confident using the new system. These steps helped minimise resistance and addressed individual learning needs.
The legal team quickly embraced features such as workflows and reporting tools, which improved productivity and provided greater oversight for managers. By maintaining open lines of communication and offering real-time support, the Council ensured that staff could adapt to the system effectively.
This approach not only facilitated adoption but also positioned the team to make the most of Iken Cloud’s capabilities.
"The training sessions were delivered in manageable chunks, making it easier for staff to absorb the changes.”
Lisa Freeborn
ICT Applications Manager
In conclusion
“The transition from desktop to cloud was seamless. The communication from Iken was clear from the start, and the support we received was exceptional. Any issues were resolved immediately, and the floor-walking sessions ensured staff felt confident using the system.”
Lisa Freeborn
ICT Applications Manager
Practical Support to Help You Plan the Move
We’ve pulled together tools, guides and real-world advice to help you explore the benefits, prepare your business case, and understand how the migration works.
Iken Cloud Migration
Frequently Asked Questions (FAQs)
Get answers to common questions about migrating.
