Visibility & Collaboration
Empowering Legal Services Through Modernisation
Staffordshire County Council transitioned to Iken Cloud to improve remote access, enhance reporting, and reduce ICT reliance, ensuring a scalable, future-ready system that aligns with their evolving legal service needs.
West Northamptonshire made the move quickly, with minimal disruption and ongoing support from Iken throughout.
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How Staffordshire’s legal team embraced flexibility, streamlined workflows, and transformed reporting with Iken Cloud.
Greater Agility and Scalability
Iken Cloud’s browser-based system enables secure remote access, faster onboarding for staff, and seamless collaboration for large teams. Its scalable infrastructure supports concurrent users without compromising performance or reliability.
Modernised Reporting Tools
Dynamic dashboards offer real-time insights, data visualisation, and drill-down capabilities. These tools have streamlined decision-making, empowered fee earners to manage their time independently, and reduced reliance on support teams for reporting tasks.
Future-Ready System
Regular updates and planned integrations with tools like SharePoint ensure Iken Cloud evolves with user needs. The modern, intuitive design aligns with long-term goals, providing flexibility and reassurance for sustainable growth.
Collaborative Migration Process
Staffordshire County Council worked closely with Iken to map workflows, clean data, and customise the system. This collaborative approach ensured a smooth transition while introducing efficiencies tailored to the team’s specific requirements.
Supporting a Flexible, Modern Workforce
"Iken Cloud has made flexibility a reality for our team. Whether it’s onboarding staff or supporting remote work, the system ensures productivity without compromise.”
Paula Dalton
Legal Services Manager
Streamlining Data Migration and Tailoring Workflows
“The migration process allowed us to reassess and optimise our workflows. Iken’s support was crucial in helping us navigate such a large-scale project with confidence.”
Stuart Betts
Business Team Manager (Legal)
Revolutionising Reporting and User Adoption
The Council’s reporting needs had outgrown the management information tools offered by their previous system. The team required a more dynamic way to interact with data, moving beyond basic reports to tools that could visualise trends, provide actionable insights, and support strategic decision-making. Additionally, reliance on the Business Support Team for time recording and reporting tasks created inefficiencies that needed to be addressed.
Iken Cloud’s introduction of interactive dashboards has completely transformed reporting for Staffordshire’s Legal Services. Fee earners now have direct access to their own data, enabling them to manage time recording independently. These dashboards allow users to drill down into information, offering a clear and intuitive way to explore data without relying on static reports. The system’s customisable interface has also improved user adoption, as team members can configure views to match their individual needs.
Additionally, Staffordshire has begun building their own dashboard reports using Iken Cloud’s advanced reporting tools. The ability to generate long-term reports, separate chargeable from non-chargeable work, and present information in multiple formats—including charts and graphs—has significantly enhanced their reporting capabilities. This customisability allows them to adapt the system to their evolving needs and unlock the full potential of their data.
“Iken Cloud’s dashboards give us the ability to explore data in real-time, empowering our team to work smarter. Fee earners are now more self-sufficient, which has freed up time for other priorities.”
Stuart Betts
Business Team Manager (Legal)
In conclusion
“The move to Iken Cloud has transformed how we work. It’s given us the tools to be more flexible, productive, and future-ready. Iken’s support has been exceptional throughout the process.”
Paula Dalton
Legal Services Manager
Practical Support to Help You Plan the Move
We’ve pulled together tools, guides and real-world advice to help you explore the benefits, prepare your business case, and understand how the migration works.
Iken Cloud Migration
Frequently Asked Questions (FAQs)
Get answers to common questions about migrating.
