Compliance & Efficiency
Consolidating Legal Processes Amid Change
West Northamptonshire Council faced a larger caseload and data migration challenges. To modernise operations, they transitioned to Iken Cloud, streamlining legal processes with scalable, secure, cloud-based management.
West Northamptonshire made the move quickly, with minimal disruption and ongoing support from Iken throughout.
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West Northamptonshire Council’s Success with Iken Cloud
Seamless Data Migration
West Northamptonshire Council needed to successfully consolidate legal data from three predecessor councils into a single, centralised system. Iken’s migration process ensured minimal downtime, allowing uninterrupted access to vital case files and much needed management information.
Improved Productivity and Service Delivery
Iken Cloud’s intuitive interface and cloud accessibility enables staff to respond to urgent legal matters swiftly and confidently, with the team benefitting from faster case processing, time recording and a reduced reliance on their colleagues in IT for system management, enhancing service delivery and responsiveness to urgent legal matters.
Reduced IT Dependency
With Iken Cloud’s self-service capabilities, the legal team can manage their user accounts, system settings and updates without IT involvement. This independence has lightened the load on the Council’s IT department, enabling the team to make user management adjustments quickly and operate far more efficiently.
Business Continuity
Iken Cloud’s cloud-based infrastructure ensures legal work can continue without disruption caused by on-premise server maintenance. This reliability allows the Council’s legal team to maintain uninterrupted service delivery, particularly important for time-sensitive case work and court deadlines.
Scalability and Cloud Adoption
“We’ve gone from being a small borough to a large unitary council, and we needed something that could keep up with the times. Iken Cloud allows us to do that without worrying about servers or upgrades.”
Judy Goodman
West Northamptonshire Council
Efficient Data Migration and Streamlined User Management
“The migration from South Northants was really easy … considering the large number of files and documents, the downtime really wasn’t long … We can set up our own users now, which means we don’t have to involve IT at all. That’s been a huge help.”
Judy Goodman
West Northamptonshire Council
Training and User Adoption
For a legal team with many long-serving staff members, transitioning from their familiar desktop system to a new cloud-based one was a significant change. Iken recognised the importance of providing tailored support and training to ensure a smooth transition. Judy praised Iken’s approach to training, particularly the live training sessions and the ability for staff to ask questions in real time. This hands-on support helped staff quickly gain confidence in using the new system, making the transition far smoother than anticipated.
By recording these sessions, Iken ensured that new staff members could easily access training materials, which was invaluable as the Council’s legal team expanded. Judy noted that many of the new starters found Iken Cloud much easier to use than other systems they had encountered, which significantly reduced the time needed for onboarding and training.
This focus on user-friendly design and accessible support showcases Iken’s commitment to ensuring that its clients feel well-supported throughout the adoption process, helping legal teams work more effectively from day one.
“Roger was great at training — he didn’t rush it and made sure everyone understood. The virtual training room was also invaluable … We’ve had about 20 new starters since Iken Cloud was introduced and they’ve said this is one of the easiest systems they’ve ever used.”
Judy Goodman
West Northamptonshire Council
In conclusion
“After evaluating our needs and reflecting on the strong performance of Iken in the past, we decided to continue with Iken. The transition to the cloud has been smooth, and we’ve seen huge benefits in terms of productivity, user management, and system reliability.”
Judy Goodman
West Northamptonshire Council
Practical Support to Help You Plan the Move
We’ve pulled together tools, guides and real-world advice to help you explore the benefits, prepare your business case, and understand how the migration works.
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Frequently Asked Questions (FAQs)
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