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A YEAR IN
REVIEW

A YEAR IN
REVIEW

A YEAR IN
REVIEW

“Connection has been our focus… strengthening our links with the public sector and the legal teams we support.”

“Connection has been our focus… strengthening our links with the public sector and the legal teams we support.”

Tanya Corsie

CEO

Supporting More Legal Teams

Supporting More Legal Teams

12 New Cloud Clients

25 Successful Migrations

12 New Cloud Clients

25 Successful Migrations

  • Logo of Ageas a user of Iken’s legal case management software
    Logo of Ashford Borough Council  a user of Iken’s legal case management software
    Logo of Barnsley Borough Council a user of Iken’s legal case management software
    Logo of BANES  a user of Iken’s legal case management software
    Logo of BPIF a user of Iken’s legal case management software
    Logo of Bromley London Council a user of Iken’s legal case management software
    Logo of Canal and River trust a user of Iken’s legal case management software

Driven by need

Built with our clients

Product progress at a glance

Product progress at a glance

4-week

Release cycle for
product improvements

+238%

Increase in
platform usage

74%

Faster system
response times

186 hrs

Of user wait time
removed each month

4-week

Release cycle for
product improvements

74%

Faster system
response times

+238%

Increase in
platform usage

186 hrs

Of user wait time
removed each month

Quick Notes. Capture information, instantly.

Record updates, actions, or notes without opening a case. Turn them into documents when needed. A simple way to capture information as it happens.

Record updates, actions, or notes without opening a case. Turn them into documents when needed. A simple way to capture information as it happens.

Record updates, actions, or notes without opening a case. Turn them into documents when needed. A simple way to capture information as it happens.

Automatic Time Recording. Make time visible.

Time is captured as it happens, improving accuracy and reducing manual effort. Better visibility for billing, reporting, and day-to-day operations.

Behind the Scenes. Faster, at scale.

Continuous optimisation has significantly reduced response times… even as usage has grown. Delivered incrementally, with every release.

Working together

Across the sector

Staying close to
the sector

Staying close to
the sector

We’ve continued to engage across the public sector

Supporting and contributing to conversations through…

  • Logo of Ageas a user of Iken’s legal case management software
    Logo of Ashford Borough Council  a user of Iken’s legal case management software
    Logo of Barnsley Borough Council a user of Iken’s legal case management software
    Logo of BANES  a user of Iken’s legal case management software
    Logo of BPIF a user of Iken’s legal case management software
    Logo of Bromley London Council a user of Iken’s legal case management software
    Logo of Canal and River trust a user of Iken’s legal case management software

Iken Labs. Built with our clients.

Clients directly shaping features and aligning our roadmap. A space for collaboration, feedback, and continuous improvement.

What our clients say




What our clients say




A modern system that gives us greater visibility and control across our caseload."

Warwickshire Police

Improved oversight of cases and a more streamlined way of working.

Rushcliffe Borough Council

Helping us manage complexity with greater clarity and consistency.

North West Leicestershire District Council

Flexible and intuitive, supporting how our legal team works day to day.

University of Plymouth

A smooth implementation with strong support throughout the transition.

London Borough of Hillingdon

A clear and structured approach to managing complaints and improving visibility.

Wiltshire Council

A modern system that gives us greater visibility and control across our caseload."

Warwickshire Police

Flexible and intuitive, supporting how our legal team works day to day.

University of Plymouth

Improved oversight of cases and a more streamlined way of working.

Rushcliffe Borough Council

A smooth implementation with strong support throughout the transition.

London Borough of Hillingdon

Helping us manage complexity with greater clarity and consistency.

North West Leicestershire District Council

A clear and structured approach to managing complaints and improving visibility.

Wiltshire Council

What We’ve Learned

And what it means for the year ahead

Reorganisation is operational… Not just structural change

Local government reorganisation places immediate pressure on legal teams from governance and risk to day-to-day casework.

Integration is essential…Not optional

Systems must connect across organisations, departments, and external partners to support joined-up working.

AI must be practical… Supporting real work, not replacing it

The focus is shifting towards practical applications helping legal teams manage information, reduce manual effort, and improve productivity.

Pressure is increasing… And complexity is growing

Workloads continue to rise, with more stakeholders, tighter timelines, and greater scrutiny across services.

Simplicity drives adoption…Tools must work the way teams do

The easier it is to capture information, manage cases, and collaborate, the more effective teams become.

Technology should reduce friction… Not add to it

The role of technology is to support legal teams simplifying processes, improving visibility, and enabling better decision-making.

“Lorem ipsum”

“Lorem ipsum”

Stephen Wanless

CCO

© 2025 Iken Business Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Business Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Business Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041