Unifying Legal Services
North Yorkshire’s move from seven councils to one unitary authority required a unified legal case management system—streamlining data, boosting collaboration, and enabling more productive, secure legal service delivery.
Supporting Shared Service Projects
Why Consolidation Matters
Shared service projects are about more than organisational efficiency—they’re about ensuring public-facing teams, including legal services, can continue to deliver with confidence during and after structural change. Legal teams often inherit multiple legacy systems, siloed case records, and overlapping processes. Without structured consolidation:
Legal staff waste time searching across disparate systems
Historic case records risk being incomplete or inaccessible
Inconsistent data structures compromise compliance
Secure, Structured Legal Consolidation
How Iken Supports Teams During Structural Change
Iken is purpose-built to support legal teams through the structural and operational challenges of council mergers and shared service initiatives. It offers:
Secure Data Consolidation Tools: Cleanse, map, and merge case records into a single auditable structure.
Process Standardisation & Workflow Configuration: Define common workflows for high-volume case types (e.g. FOI, S106) and update them as teams evolve.
Audit, Security & Compliance: Role-based access, full audit trails, and GDPR-aligned controls ensure ongoing compliance.
Council-led Configuration: Teams can easily adapt workflows, terminology, and reporting without supplier dependency.
