Iken User Group Event
Unlocking the Full Potential of Iken Cloud
Discover the key insights and practical strategies from the March Iken User Group Event, including live product demonstrations, expert guidance on optimising Iken Cloud, and an exclusive look at upcoming features such as Configurable Reporting, Matters V2, and the Iken Connect launch.
Watch the Full Session: Log in to the Support Portal for the complete recording
Highlights
Key Takeaways from the Iken User Group Event
Explore the most impactful moments from the event
Getting the Most from Iken Support
Our support team shared best practices for logging tickets, how to use the Iken Support Portal, and key productivity tips to enhance your experience with Iken Cloud. We also covered common troubleshooting steps and how to submit feature requests.
Roger Taylor
Cloud Operations & Support Manager
Configurable Dashboards & Reporting
A new customisable reporting system is coming to Iken Cloud, allowing users to generate role-based reports, schedule data exports, and gain deeper insights into case performance.
Chris Cancar
Product Owner
Matters V2 – A More Powerful Case Management Experience
The latest version of Matters introduces faster search functionality, improved organisation tools, and streamlined workflows, ensuring teams can manage cases more efficiently.
Chris Cancar
Product Owner
Iken Connect – Secure Collaboration for External Stakeholders
We launched Iken Connect, a new portal designed to simplify document sharing and secure case collaboration with external partners. This update enables seamless interaction while maintaining compliance and security.
Isaac Chester
Product & Innovation Manager
Innovation Hub – Shaping the Future of Iken Cloud
Iken Labs provides customers with early access to new features and the opportunity to influence product development. This initiative is part of our commitment to continuously improving Iken Cloud based on user feedback.
Mark Heyster
Product Designer
Live Q&A – Addressing Your Key Questions
Throughout the event, we answered questions on workflow automation, system integrations, and reporting. If you missed the discussion, you can find the most common questions in our FAQs section below.
Saskia Aucott
Client Account Manager
Modernising Legal Management
Cardiff City Council transformed its legal case management using Iken Cloud, leading to improved productivity, higher fee earner engagement, and seamless integration with modern legal tools.
employees
77
users since
2022
sector
Local Government
Q&A Highlights
Your Questions, Expert Answers
Dive into the highlights from our interactive Q&A session, where we tackled some of the most pressing questions about Iken Cloud, including:
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