The Iken Annual Review
A Year of Growth, Innovation, and Client Success
The past year was a transformative year for Iken, with new clients, successful Iken Cloud migrations, and product innovations driven by your feedback. We’ve grown our team, enhanced our product offerings, and helped more organisations modernise their case management.
Welcoming New Colleagues
Expanding Our Team to Support Growth
This was a year of expansion for Iken, with our Product and Data Migration teams growing in response to increasing demand for Iken Cloud. We welcomed talented new colleagues across various roles, strengthening our ability to support clients and drive innovation.
Andy Browne
Project Manager
Oversees client implementation projects, delivering consultancy, training, and services from sale through to support handover.
Chris Cancar
Product Owner
Manages the product roadmap and backlog, ensuring Iken’s solutions meet client needs and usability standards.
Chris Kimmins
Account Manager
Builds client relationships, increases adoption, and ensures long-term client success through engagement and referrals.
Mark Heyster
Product Designer
Creates intuitive user experiences, improving interface design and functionality within Iken’s software.
Natalie Campbell
Financial Controller
Oversees financial strategy, analysis, and compliance, ensuring financial health and sustainable business growth.
Paul Goode
Project Manager
Leads software implementation projects, ensuring smooth client transitions and efficient system adoption.
Phil Shurley
IT Operations Engineer
Manages corporate IT infrastructure, ensuring security, business continuity, and seamless cloud operations.
Ronan Haughey
Head of Creative
Shapes Iken’s brand and marketing, driving creative strategy across campaigns, design, and digital engagement.
Vasanthi Seernam
First Line Support Engineer
Provides frontline user support, troubleshooting technical issues and escalating complex cases where necessary.
Welcoming New Iken Cloud Clients
Helping More Organisations Modernise with Iken Cloud
As organisations continue to modernise their legal operations, more clients have moved to Iken Cloud. These organisations are leveraging Iken Cloud to enhance their case management, collaboration, and operational efficiency.
Transforming Legal Services with Cloud Case Management
Bath & North East Somerset (BANES) Council transformed its legal services with Iken, streamlining case management, improving collaboration, and enhancing time recording—enabling a more productive, secure, and data-driven legal operations.
Successful Migrations
Future-Proofing Legal Operations with Iken Cloud
A growing number of existing clients have successfully migrated to Iken Cloud this year. These migrations have helped organisations enhance security, streamline workflows, and future-proof their legal and case management processes.
Modernising Legal Management
Cardiff County Council transformed its legal case management using Iken Cloud, leading to improved productivity, higher fee earner engagement, and seamless integration with modern legal tools.
Empowering Legal Services Through Modernisation
Staffordshire County Council transitioned to Iken Cloud to improve remote access, enhance reporting, and reduce ICT reliance, ensuring a scalable, future-ready system that aligns with their evolving legal service needs.
Consolidating Legal Processes Amid Change
West Northamptonshire Council faced a larger caseload and data migration challenges. To modernise operations, they transitioned to Iken Cloud, streamlining legal processes with scalable, secure, cloud-based management.
Innovation & Product Releases
Client-Driven Enhancements That Deliver Real Impact
Iken has delivered client-driven product enhancements to improve productivity, automation, and reporting. These innovations were shaped by client collaboration and direct feedback.
Looking Ahead to 2025
New Product Innovations, Industry Events & More
We’re carrying our momentum through 2025 with exciting product innovations, industry events, and more. With a strong roadmap ahead, we’re focused on delivering new features and supporting organisations in modernising their legal operations.
Matters Redesign
A modern, intuitive interface designed to enhance usability, streamline workflows, and support future improvements.
Scheduled Reports
Automate report generation and delivery, enabling seamless sharing with internal teams and external stakeholders.
Client Portal Release
A secure, user-friendly portal with advanced features, including secure document sharing, real-time collaboration, and compliance.
6th March 2025
Iken March User Group
Client engagement and knowledge-sharing.
27th March 2025
SOLAR Spring Conference
Connecting with legal teams and industry leaders.
6th June 2025
LLG Spring Conference 2025
Client engagement and knowledge-sharing.
25th June 2025
AULP Conference 2025
Client engagement and knowledge-sharing.