23rd April 2025
4 min read
Securely Collaborate and Manage Cases Across Internal and External Teams
Zak Chester
Chief Product Officer
Product
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Iken is proud to introduce Iken Connect, a new case management solution built to transform the way legal and public sector teams collaborate, communicate, and manage cases.
“Iken Connect is the result of deep collaboration with our clients, focused on removing friction from case management. We set out to create a secure, intuitive portal that doesn't just support Iken Cloud users—it empowers every stakeholder in the process. From internal staff to citizens, Iken Connect brings clarity, trust, and productivity to legal operations across the public sector.”
Zak Chester
Chief Product Officer
Solving Sector-Specific Challenges
Designed in consultation with our clients across local authorities, universities, and housing associations, Iken Connect addresses longstanding operational issues:
Internal teams can now reduce administrative workloads and improve productivity by automating routine updates and task management.
External partners such as legal firms and contractors benefit from real-time access to relevant documents and case information, cutting out delays and duplicated effort.
Citizens and clients enjoy a simplified and guided experience—whether uploading files or tracking their case status.
All of this is powered by secure, role-based access and automated workflows that ensure information remains accessible, but controlled.
What Makes Iken Connect Unique?
Efficiency Through Automation
Reduce admin and boost productivity with automated workflows, status updates and reminders.
Seamless, Secure Collaboration
Share documents, assign tasks, and provide real-time updates across teams and organisations.
Simplicity for Every User
Whether you're a case manager or a citizen, Iken Connect offers a clean, intuitive user experience.
Built for Integration
Iken Connect will evolve, with future enhancements like API integration and collaborative document editing.
Transparency That Builds Trust
Every action, task and update is tracked and visible, improving communication and confidence.
The First Step in New Connections
Iken Connect launches as a core product under the new Iken Connect brand, which will continue to evolve. We’re already developing future capabilities—including API access, case instruction submission, and integration with SharePoint and Google Drive.
Our goal is simple: empower organisations with scalable tools that improve case outcomes, collaboration, and client trust.