SMARTER HOUSING WORKFLOWS
Iken helps housing teams coordinate different processes through configurable workflows, bringing consistency and visibility to everyday casework.
Configurable Workflows
Task Automation
Real-Time Oversight
HOW YOUR WORK FLOWS
Different housing cases Different routes
Configure workflows around the stages, decisions and responsibilities involved in housing casework, helping teams follow established processes while adapting to the circumstances and requirements of individual cases.
Configurable Stages
Branching Decisions
Repeatable Processes
Checks & approvals complete?
Are all due diligence, funding and any required consents in place?
Proceed
Complete transaction
Final checks completed and documents executed.
Post-completion & closure
Registration, resulting actions and complete transaction history recorded in Iken.
AUTOMATE ROUTINE WORK
Less administration, more time for casework
Automate routine tasks and notifications as housing cases progress, helping teams coordinate actions, manage important dates and prepare documents without unnecessary manual administration.
Automated Tasks
Prompts & Notifications
Document Generation
Document Management
Organised around the matter
Emails
Documents
Attachments
ASB Investigation
Evidence
Incident Reports
Correspondance
Risk Assessments
ONE CONNECTED RECORD
Keep everything connected to the case
Bring documents, correspondence, case notes and actions together in one connected record, helping housing teams access the information they need and maintain continuity throughout each stage of work.
Documents & Correspondence
Tasks & Key Dates
Complete Case History
CLEARER OVERSIGHT
Know where every housing case stands
Track case progress, deadlines and outstanding actions, with dashboards and reporting to help housing teams understand workloads, identify cases requiring attention and maintain oversight across their service.
Matter Progress
Key Dates & Alerts
Dashboards & Reporting
Housing Services Dashboard
Reporting
Matters by Legal Area
Tenancy Management
42
Housing Disrepair
31
Possession Proceedings
24
Anti-Social Behaviour
17
Homelessness
10
Approaching Deadlines
5
Disrepair Inspection
2 Days
Possession Hearing
5 Days
Tenancy Review
7 Days
124
Active Matters
↑ 12%
86
New matters
↑ 8%
1,240
Hours recoreded
↑ 15%
18
Team members
BOOK A DEMO
See how Iken could work for your Housing team
Explore how Iken can help your team centralise work, strengthen governance and gain greater visibility across complex and sensitive matters.
Short, no-obligation conversation
