SMARTER INFO GOV WORKFLOWS
Iken helps information governance teams coordinate casework through configurable workflows, bringing consistency and visibility to every stage.
Configurable Workflows
Task Automation
Real-Time Oversight
HOW YOUR WORK FLOWS
Different requests Different routes
Configure workflows around the decisions and responsibilities involved in handling requests, providing a consistent approach while accommodating different requirements, reviews and response routes.
Configurable Stages
Branching Decisions
Repeatable Processes
Review information & determine disclosure
Information reviewed, exemptions considered and disclosure decisions recorded.
Further review needed?
Does the response require additional review before issue?
Proceed
Respond & conclude
Response issued and complete request and decision history retained in Iken.
AUTOMATE ROUTINE WORK
Less administration, more time for review
Automate routine tasks and notifications as requests progress, helping teams coordinate information gathering, manage dates and prepare standard correspondence without unnecessary manual follow-up.
Automated Tasks
Prompts & Notifications
Document Generation
Document Management
Organised around the matter
Council Procurement Information Request
12 Documents
Request & Correspondence
Search Records
Information Received
Review & Exemptions
Approvals
ONE CONNECTED RECORD
Keep every request and response connected
Bring correspondence, supporting documents, information requests and decisions together in one case record, helping teams maintain a clear history of how each request was handled.
Documents & Correspondence
Tasks & Key Dates
Complete Case History
CLEARER OVERSIGHT
Know where every request stands
Track request progress, statutory deadlines and outstanding actions, with dashboards and reporting to help teams understand workloads, identify requests requiring attention and maintain oversight.
Matter Progress
Key Dates & Alerts
Dashboards & Reporting
Information Governance Dashboard
Reporting
Matters by Legal Area
Freedom of Information
42
Subject Access Requests
31
Environmental Information
24
Internal Reviews
17
Other Information Requests
10
Approaching Deadlines
5
FOI Response Due
2 Days
Subject Access Response
5 Days
Internal Review
7 Days
124
Active Matters
↑ 12%
86
New matters
↑ 8%
1,240
Hours recoreded
↑ 15%
18
Team members
BOOK A DEMO
See how Iken could work for your Info Gov team
Explore how Iken helps Information Governance teams manage complex requests, coordinate information and decisions, and maintain clear oversight of deadlines, actions and outcomes.
Short, no-obligation conversation
