1st May 2025
5 min read
How Public Sector Legal Teams Are Embracing Cloud with Confidence
Tanya Corsie
CEO
Stephen Wanless
CCO
Phil Coleman
Chief Information Officer
Zak Chester
Chief Product Officer
Don’t miss what’s next
Get the latest news, feature releases, and Insightful case studies.
The landscape for legal teams in the public sector has changed dramatically over the past few years. Pressure from evolving regulatory frameworks, hybrid working expectations, and resource constraints has placed increasing demands on legal professionals to do more with less.
Legal departments are not just administrative support functions — they are central to how councils and public bodies manage risk, uphold compliance, and serve communities. Yet many teams remain reliant on outdated systems and fragmented tools that were never designed to meet today’s pace or complexity.
As leaders within Iken, we work with councils and public organisations across the UK who are looking to modernise their legal operations. From these partnerships, one theme is clear: transformation must be built on trust. And trust is earned through delivery.
Understanding the Challenge: What Public Sector Legal Teams are Facing
From local authorities and housing associations to universities and partnerships, the sector shares common challenges:
Siloed systems limiting visibility and collaboration.
Manual workarounds that increase risk and reduce productivity.
Difficulty maintaining compliance across disparate processes.
Limited access to secure, browser-based tools outside the office.
"Legal teams in the public sector face a unique set of pressures – from regulatory scrutiny to the demand for secure collaboration in a post-pandemic world. What they need is software that respects their complexity, supports their structure, and genuinely removes barriers to doing good work."
Tanya Corsie
CEO
A Modern Legal System Must Be Built for Purpose
True modernisation doesn’t come from bolting on new tools. It means building systems around how legal teams actually work. That includes:
Secure access across devices and locations, without compromising governance.
Integrated features such as document bundling, email filing, and case management.
Built-in compliance support, including audit trails and permission control.
"We’ve built on the trust and familiarity of our desktop solution – but reimagined it for the accessibility and integration needs of today’s legal teams."
Stephen Wanless
CCO
This isn’t theory. Councils such as Cardiff, North Lincolnshire, and Bath & North East Somerset have already made the shift.
In Bath, their move to Iken Cloud ensured smoother collaboration across departments while enabling their legal team to track, manage and report on cases from anywhere. In Cardiff, we helped increase productivity while integrating with Bundledocs for secure bundling and filing.
Cloud That Evolves With You: The Role Of Innovation
Product innovation at Iken is directly informed by the public sector teams we serve. Whether it’s expanding integration with systems like Microsoft 365 or improving accessibility features for team-wide adoption, development is guided by what matters most to our users.
"Every new feature in Iken Cloud is informed by real user experience – whether that’s improving accessibility or refining how teams manage compliance. We’re continuously iterating to ensure our technology supports real-world work."
Zak Chester
Chief Product Officer
"For us, cloud isn't just about infrastructure. It's about security, resilience, and service continuity. We ensure our public sector clients have systems they can trust, whether they’re in the office or working remotely."
Phil Coleman
Chief Information Officer
Building Confidence Through Success
Change takes more than features. It takes confidence. That’s why we work closely with every organisation to support onboarding, training, and ongoing development.
In North Yorkshire, our work focused on bringing together previously disjointed legal operations into one consistent view. In West Northamptonshire, we supported a large-scale migration with minimal disruption and maximum clarity.
By combining sector understanding with flexible technology, Iken Cloud helps teams not just modernise — but future-proof.
Learn More
If you’re evaluating cloud-based case management solutions, compliance-led case management, or ways to improve service delivery, we’d love to talk.
Learn more about digital transformation in the legal sector or subscribe for updates on our upcoming Showcase series, where you can hear directly from the teams who are leading change.
