SMARTER LEGAL WORKFLOWS
Create consistent processes with configurable stages, automated tasks and clear oversight, while giving every case the flexibility it needs.
Configurable Workflows
Task Automation
Real-Time Oversight
HOW YOUR WORK FLOWS
Your Processes
Your Workflows
Configure workflows around different case types, team responsibilities and approval routes. Define stages, introduce branching decisions and create repeatable processes that reflect how your organisation works.
Configurable Stages
Branching Decisions
Repeatable Processes
AUTOMATE ROUTINE WORK
Less administration, more time for casework
Reduce repetitive administration with tasks, prompts, notifications and document generation built into your workflows. Help teams keep work moving without relying on manual reminders and disconnected processes.
Automated Tasks
Prompts & Notifications
Document Generation
High
Today 16.35
A response deadline is approaching for this matter. Review required documents and actions.
Contract Dispute · LIT-2026-0116
Contract Dispute
Litigation · LIT-2026-0116
Instructions
Initial Instructions
Supporting Documents
Correspondence
Contract Documents
ONE CONNECTED RECORD
Keep everything connected to the case
Workflows operate alongside the information needed to progress each case. Keep documents, correspondence, actions and key dates connected to the case record, so teams can understand what's happened and what needs to happen next.
Documents & Correspondence
Tasks & Key Dates
Complete Case History
CLEARER OVERSIGHT
Know where work
stands
Track progress, identify outstanding actions and maintain oversight of deadlines. Dashboards and reporting help managers understand workloads, monitor case activity and see where attention is needed.
Matter Progress
Key Dates & Alerts
Dashboards & Reporting
Legal Services Dashboard
Reporting
Matters by Legal Area
Property & Planning
42
Litigation & Disputes
31
Contracts & Procurement
24
Employment
17
Governance & Public Law
10
Approaching Deadlines
5
Section 106 Agreement
2 Days
Employment Appeal
5 Days
Contract Review
7 Days
124
Active Matters
↑ 12%
86
New matters
↑ 8%
1,240
Hours recoreded
↑ 15%
18
Team members
CONFIGURABLE WORKFLOWS
Different Teams.
One Iken.
From legal services and complaints to HR and information governance, Iken Cloud supports different ways of working through configurable case management workflows.
Short, no-obligation conversation
Legal Advice & Governance
Manage advisory and governance matters supporting council services, decision-making and the wider responsibilities of Legal Services
General legal advice
Governance advice
Public law matters
Committee advice
Monitoring Officer matters
Litigation & Disputes
Manage contentious work from initial instructions and advice through correspondence, proceedings and eventual resolution.
Civil litigation
Judicial reviews
Contract disputes
Employment tribunals
Claims
Property, Planning & Development
Manage legal matters associated with council property, planning decisions, development and transactions.
Section 106 agreements
Commercial leases
Land acquisitions
Planning enforcement
Property transactions
Commercial, Employment & Regulatory
Support the wider authority across contractual, procurement, employment, safeguarding and regulatory legal matters.
Contracts
Procurement
Employment advice
Safeguarding
Regulatory enforcement
FAQs
Frequently Asked Questions
What is Local Government legal case management software?
Local Government legal case management software helps council Legal Services teams manage legal matters, documents, correspondence, actions, deadlines and related information in a structured system. Iken is designed for case and matter-based work and supports legal teams working across areas such as litigation, property, planning, governance, contracts, procurement, safeguarding, employment and regulatory enforcement.
What types of legal work can councils manage in Iken?
Iken can support the broad range of matters handled by Local Government Legal Services, including litigation and disputes, property transactions, planning matters, contracts and procurement, employment, governance, safeguarding and regulatory work. Different matter types can be configured around the information and processes required for each area, allowing multiple legal disciplines to be managed within the same system.
How does Iken support governance and auditability in council Legal Services?
Iken supports governance by maintaining structured legal matter records, controls and an audit history of activity. This helps Legal Services demonstrate how matters have been handled and supports accountability in an environment where defensible records and clear oversight are important. At the Royal Borough of Greenwich, access controls, audit trails and case-activity tracking are used to support compliance monitoring and accountability.
Can Legal Services collaborate with other council teams using Iken?
Yes. Iken supports Legal Services in working with authorised colleagues and other participants around legal matters, while Iken Connect supports secure collaboration alongside Iken Cloud. This is particularly relevant in Local Government, where central Legal Services teams depend on instructions, documents and updates from services across the authority and may also work with external legal advisers and partners.
Can Iken be configured around our existing legal processes?
Yes. Iken supports configurable matter types and workflows so Legal Services can reflect different areas of work and established processes within the system. Workflows can guide users through relevant stages, actions and decision points rather than imposing one standard process across every legal discipline. North West Leicestershire District Council, for example, uses tailored workflows to support the way its legal team works.
How does Iken help manage sensitive and confidential legal information?
Iken provides controls designed to restrict legal information to authorised users and maintain a record of activity around the matter. This is important for council Legal Services teams handling confidential and sensitive information across different areas of legal work. The Royal Borough of Greenwich case study specifically describes role-based access controls and audit trails being used to control who can view or edit legal files and support accountability.
What reporting can Local Government legal teams get from Iken?
Iken provides dashboards and reporting to help Legal Services understand matters, workloads, performance and resource demands. Structured information captured through day-to-day case management can therefore provide management insight rather than requiring reporting to be assembled manually from disconnected sources. At BANES, reporting on case volumes and lawyer workloads provided evidence that helped the council secure approval for an additional legal post.
Does Iken integrate with Microsoft 365 and other legal tools?
Iken supports integrations used within council legal environments, with customer examples including Microsoft 365 and Outlook. North Lincolnshire Council reports using Microsoft 365 integration as part of its move to Iken Cloud, while the Royal Borough of Greenwich case study describes integration with Outlook and Bundledocs to help keep correspondence, documents and case updates connected.
Can Iken support shared services or Local Government Reorganisation?
Iken can support Legal Services operating across changing council structures, including larger and consolidated legal operations. The market research identifies Local Government Reorganisation and shared services as an important use case for configurable, scalable legal case management. West Northamptonshire Council provides a practical example: legal data from three predecessor councils was consolidated into a single system following the creation of the unitary authority.
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See How Iken Could Support Your Workflows
Explore how configurable workflows can support your team's processes, from everyday tasks to more complex casework.
Short, no-obligation conversation
