Matters Redesign
A Consistent, Intuitive Case Experience
A refreshed, smarter way to manage your matters — combining a streamlined interface, intuitive actions, and future-ready design to help your team stay focused and productive.
The Challenges and Needs for the Matters Redesign
Consistency and Clarity: Deliver a familiar and predictable interface across the main case areas, reducing the learning curve and boosting user confidence.
Streamlined Navigation: Simplify how users interact with documents, diaries, and matter items, reducing time spent navigating and increasing time spent on meaningful work.
Productivity: Enable quicker access to case information, remove unnecessary steps in workflows, and create the foundation for future enhancements and quality-of-life improvements.
Iken’s Solution
A Redesigned Core Experience for Smarter Case Management
Modernised Interface for Matters
A full redesign of the case area in Iken, bringing it up to the latest design standards and aligning it with other updated areas of the system. This modern interface not only enhances usability but also enables faster delivery of future improvements where they matter most.
Intuitive UI Features
Smarter, task-focused design with dynamic, contextual buttons for creating and processing items quickly, alongside inline actions that let users manage matter items instantly without navigating away from their work.
Simplified Folder Structures
An overhauled document organisation system that’s easier to use and more intuitive, helping teams manage case documentation more efficiently while reducing clutter and supporting clearer workflows.
Unified Landing Pages
Consistent Document and Diary landing pages across all matters, providing a cohesive experience that improves navigation, reduces complexity, and allows users to access the right information faster.
How it works
Matters Redesign delivers a redesigned case experience with productivity and simplicity at its core.
Familiar, Yet Fresh Design: A modernised interface that reflects user feedback and current usability best practices — without disrupting existing workflows.
Quicker Actions: Perform actions directly from matter views with smart contextual tools that reduce unnecessary clicks.
Unified Experience: Whether managing one case or switching between many, users benefit from a consistent layout and experience, cutting down on confusion and improving clarity.
Foundation for Innovation: With a consistent design standard in place, our team can deliver new features and enhancements more quickly and confidently.
